About "The Lighting Outlet"

The Lighting Outlet is a lighting superstore located in the Eastern Suburbs of Sydney. We stock the widest range of lighting products under one roof and are able to fulfil all of your lighting needs, from the latest catalogues of Australia’s most trusted brands to specially selected end-of-line products which you can snap up at wholesale prices. We are committed to providing a personalised and reliable transaction straight from the web to your door, partnered with a fleet of couriers nationwide to get your project lit up on time, every time. Our friendly & knowledgeable customer service team are backed with the best industry knowledge, from the technical aspects to the current lighting trends for a service Australia has grown to depend on. If you’re still not sure about what you see online – come in and see for yourself! Our retail showroom is open 6 days a week displaying all the latest lighting solutions for projects of all styles and sizes.

At the Lighting Outlet, we believe that the right lighting has the ability to transform an entire space – just ask us how!

Retail Store Opening Hours

Monday to Friday, 9am to 5pm.
Please call if you wish to book a consultation outside of these hours.
2/133 Beauchamp Road, Matraville NSW 2036

Policies

Shipping Information

WE DO NOT SHIP TO PO BOX OR PARCEL LOCKER

The Lighting Outlet Ships World Wide and provides FREE shipping on ALL Australian orders. We dispatch on multiple courier services Monday to Friday.

We will endeavor to dispatch all orders placed before 12pm EST that same day, with a guarantee of no longer than 48hours. Orders placed on weekends / public holidays will be processed on the next business day. Next day delivery is offered in most Metropolitan areas, however delivery times will vary depending on location. Please see below:

Delivery Times

NSW / ACT - 1-2 business days
VIC / QLD - 2-3 business days
TAS / SA - 4-5 business days
WA / NT - 6-10 business days

Please allow an additional 1-2 business days on top of the above allocated times for regional areas.

(Please do not go off eBay’s delivery estimates they are inaccurate, they do not factor where you are located just an average time for every location combined, contact store for a more accurate time)

Please note: While all care is taken in the packaging and postage of your purchase, we will assume no liability for any late delivery.

Pick Up Available

If you wish to collect your order from our warehouse, please contact us via phone / email to organize a time. Our details are as follows:
2/133 Beauchamp Road, Matraville NSW 2036

Overnight Express Guaranteed Service Available

If you have a deadline to meet and want to ensure you receive your goods within 24 hours, we can offer an overnight guaranteed service that will individually cater to your needs. Prices will vary depending on the size of your order and final destination, so please contact us for a quotation.

Payment Information

We accept payment via PayPal, however cash and EFTPOS is available for pick up orders.
Price breaks for bulk purchases are available - please contact us for your personalized quotation.

Warranty Information

Individual product warranties will apply - please contact for specific warranty periods. Warranty is valid within Australia only.

In the unlikely event that your product becomes faulty within this warranty period, we will happily service or replace this with a new item for you. If the purchased product is no longer available, we will replace item with the closest alternative to match. If no alternative is available, we will issue you with a store credit to use on items of your choice within our store. No refunds will be given for faulty products.

Returns

Please choose your purchase carefully - all costs for product returns are to be at the customers expense.

If product is no longer required / change of mind occurs, you have a thirty (30) day time limit to return these goods to our warehouse. Any returns outside of this time period will not be accepted.

Returns will not be accepted if product or packaging is damaged in any way. Products must be returned as originally received.

Procedure

To complete your return, please follow the following steps:

> Contact our team through eBay to discuss your return.
> If accepted, our customer service team will provide you with a GRA (Goods Return Authority) number which is allocated to your specific return.
> Place the item in it's original packaging and return to our warehouse, with the proof of purchase and GRA number clearly noted within your package.
> Credit / refund will not be processed until goods have been inspected and deemed acceptable at our warehouse.

ABN: 91 160 874 706