Question1:  Can I use my sim card in this phone?

A: this phone is unlocked, can work in different countries, which is proven in past years. But please make sure you choose suitable sim card network to use(list in description), different carrier provide different networks and frequencies, here is an example:

          2G network (GSM 850/900/1800/1900MHZ) and CDMA.

        3G network: CDMA2000 (few in Japan,Korea, North America and China ).  WCDMA (the most widely used 3G network in the world) , the frequency are 850/1700/1800/1900/2100MHz.

        4G: LTE-TDD, LTE-FDD, WiMAX and HSPA+

So please check with your carrier before purchase.

Question 2: What is a Google Android Phone?

A: Android is an operating system for mobile phones and tablets, in much the same way that PCs run Microsoft Windows as their operating system. It's maintained by Google, and comes in a few different version.

Question 3: Where can I download free Apps?

A: You can get apps from the Google Play store, or from other sources, such as GetJar and 1mobile market. They can also be loaded onto an Android device manually via a USB cable without using a store.

Question 4: What should I do when I can’t boot my phone when receive?

A: a.For the power shortage after long transportation, please charge it for at least 8 hours,so you can active it up before you       press the power on button.

B. Please connect your phone to computer by USB cable, please contact us if you need.

Question 5: what should I do if phone can’t be recognized in computer?

A: Click the notification, see whether the USB storage mode is turned on.

B. Please check whether your computer has installed the USB driver, normally, it will be download and installed auto, if not, please download form official site and install it.

Question 6: What should I do if the battery can’t last long time?

A: “Talking Time”&” Standby time” in description is base on the factory test result, no applications operated when test standby time;

   Here is some tips to save power:

a. Download a power saver app to guide you how to save power, such as adjust screen backlight, close Bluetooth and wife when no need etc.

b. Also check if there are unnecessary applications are operating in the background. Press menu> setting> Applications> Running service, you can see all the applications are being opened, turn off those you needn’t.

c. Please understand the screen size, video, bad signal etc, all of these will cause battery consumption.

Question 7: Storage is 4G/ 8G/ 16G/ 32G in description, Why it is less when I check?

A: a. phone storage consists of three parts, internal storage (ROM, Used to install applications. Phone storage (Used to store      the files, videos, music, etc.), and system used. When you test the phone by some applications, it will only show you the        size of the internal storage. Please check the real storage in the “setting> storage”.

B. the hardware manufacturers use 1000MB as 1GB, but software vendor use 1024MB as 1GB, so the size of the storage is       less than you see.

C. the recovery and cache will also occupy the storage, so it will show less.

Question 8: How can I check the real pixels of the camera?

A.Test the phone with some applications, such as AnTuTu Benchmark, CPU- Z.

B.Enter the Camera setting, set the preview size to 4:3, and then check the max picture size. The max picture size is the real       pixels of the camera.

C.Set the picture size to max then take a photo, Length multiplied by the width of the picture, you will get the real pixels of the     camera in this way as well.

Questions 9:  What should I do when the storage isn’t enough to download more application?

A: Please uninstall some useless applications in phone storage, we recommend to change the default install path to the                memory card (setting > Storage), also you can move most of the applications to the card except system apps.

Please leave five stars positive feedback positive comment and Five-Stars.

Contact us if you have any question, Give us a chance to serve you, negative feedback could not solve anything,

communication Please!

(NO)                     Three stars is LOW star, NO 1,2,3 stars PLEASE!

(YES)        Please give us Five-star!

Have Question or Problem??

Step 1: Contact seller

Step 2: Select the 1st topic: I have a question about using my item or I want to send the seller a message.  NO others please!

Select a topic:

I have a question about using my item or I want to send the seller a message(0)(YES)

       YES, THIS ONE!!! We will try our best to solve online if possible, if not, will give correct return address.

I did not receive my item(2)(NO)

I need to return my item(1)(NO)

I receive an item that was not as described(1)(NO)

Request to cancel this order(1)(NO)

Step 3: Describe your question clearly; we will give you the best solution

We will help you to track the parcel all the way and give best solution for your order, please do not open case before give us a chance for communication!

1. We have always been trying to provide the best service and reliable product for every customer, However , accident may happen sometimes please contact us solve any issue before leaving a negative feedback.

2. We have a very professional and attentive customer support team.  Welcome to contact us any time and any issue will be solved by our great communications.

Paypal only, eCheque will be held until cleared, All ship to paypal address. Appreciated for the prompt  payment, Contact

us if bid by mistake, system open unpaid item automatically.

1. Orders processed within 24-48 hours of payment verification.

2. We only ship to confirmed Paypal addresses. Your PAYPAL address must match your Shipping address.

3. Service transit time is provided by the carrier. Transit times may be a little delayed during holiday season.

4. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!                                               

Import Duties:

1. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

2. Please check with your country's customs office to determine what these additional costs will be prior to bidding / buying.

3. If you customs request that cost, please notice these charges are normally collected by the delivering freight (shipping) company or when you pick up the item up. Tax Not  shipping cost, because full shipping fee is prepaid. 

Shipping time

1. Different shipping time to each area, please notice before bid.

2. Shipping time may be delayed due to varied situation(such as holidays, war, weather etc.), contact us to get good service after Estimated time

1. Accept Return in 30days for refund or replacement, goods in resalable condition.

2. Offer one year for repair warranty.

3. Contact for address and reference number before return(note: unannounced parcel may be returned to wrong address,        seller will not be responsible for this

4. First 2 months of purchase , buyer pay return postage, seller pay postage for replacement(from China to your location).         After 2 months of purchase, non-quality problem, 2 ways of shipping cost paid by the buyer. After 4 months, two way               shipping cost paid by the buyer in any circumstances.

5. No factory warranty for the man-made damage(Such as dismantle mainboard, damage screen etc). Our company offer           service, factory may charge for repair, contact us for details.