With 1st Class Royal Mail
Working Day Following Cleared Payment
We Obtain Proof Of Posting For All Items Sent With Royal Mail
We value your custom and will do our best to make sure every purchase goes smoothly, however on the rare occasion that something goes wrong please message us and we will do our very best to put things right as quickly as possible.
If for some reason Royal Mail fail to deliver we will follow this through and submit a claim on your behalf, this cannot be submitted until 15 working days have passed since the item was due to be delivered or 10 working days for Special Delivery Guarantee items, if a claim is for items damaged in transit then photographic evidence is required to submit with the claim, these are regulations set out by Royal Mail - for more information go to http://www.royalmail.com/personal/help-and-support/claims-process-for-inland-items
Due to an increase in fraudulent claims we will follow these guidelines and no refund or replacement will be issued until Royal Mail have made their decision on the claim.
Please leave positive feedback so we know you have received your purchase, we will leave positive feedback once feedback when this has been done.
Many thanks for taking time in visiting us today.