Alienware 17  Laptop Core I7 3.50Ghz 8.0GB 500GB HDD SSD

Warranty:

3 Years Dell NBD warranty - direct with Dell UK

All of our Dell laptops are sold with a dell Warranty   for the duration of the warranty period.

All items sold are covered under Distance Selling regulations, you can return the item for any reason within 7 days (UK Consumer customers only)

 For EU customers the warranty is direct your Dell location, customer wishing to return products for a refund for any reason to XPSDIRECT, you pay return postage costs, we will only accept returns if the item is defective, no refund is given for the original outbound postage costs. In addition EU purhcases are not covered under UK distance selling regulations.

 This laptop has a PAN EU warranty and is valid in any EU Country , to make a warranty call you would simply call your local Dell support number quoting the laptopserial number and the Dell works order from the box, this is the number at the top of the Dell packing label

5166WZ1

SHIPPING:

All of our auctions will have the shipping time and cost specified within the listing.

All of our auctions will have the shipping time and cost specified within the listing.

This Laptop Listing includes UK MAINLAND  Economy  Delivery service. For European shipping, please see the table below

Dispatch Queries

All of our items shipped to mainland UK are sent using UPS. We automatically send an email to you when we ship your item, you should then receive your item the next working day. If by the end of the next working day you have not received your item please contact us at customerservices@xpsdirect.com for further information

European Shipments can take longer, so please bear with us. For further information on shipping times, please see our shipping page where shipping times are displayed country specific. If you email us at at customerservices@xpsdirect.com for a tracking number please include your name and address to help speed up your enquiry

UK Shipping

All of our laptops are shipped in the UK are done so using  our free standard shipping which can take 3 - 5 days, and delivery can be upgraded to NBD UPS for a nominal charge. For further information please refer to the auction directly

European Shipping

More and more customers are buying items from outside of the UK. So that we can still provide excellent value for money we have negotiated FANTASTIC rates to European Destinations

Western Europe is shipped via UPS and Eastern Europe is shipped to by Parcelforce or DHL. All our shipments are fully insured for loss or damage in transit

Europe and VAT

If you are buying on behalf of a company based in the EEC, provided you supply us with your VAT ID and your company details, we can sell EX VAT to yourselves. Please contact us for further information.

PAYMENT:

	PayPal payment method which is very safe and secure. When using PayPal your item is covered by the PayPal Payment Protection programme. Please use eBay's checkout facility and send payment to our PayPal ID: paypal@xpsdirect.com
	Credit Cards To Pay by credit card please give us a call on 07878 826259
	Bank Transfer Please contact us after you have made your purchase, for information regarding this method of payment.
	Cheques We accept payment by both Personal and Company cheque. Please contact us after you have made your purchase, for information regarding this method of payment. Goods will be despatched upon clearance.
	Cash Cash is accepted for goods to be collected personally only. Please contact us after you have made your purchase, for information regarding this method of payment. Please note that collection is available strictly by appointment only and is at our discretion.

FAQ:

VAT

We are VAT Registered and all sales include VAT at the prevailing UK Rate, currently at 17.5% A VAT invoice is issued for all sales

Damage in Transit

Please examine your purchases immediately you receive them, if we need to make a claim on your behalf for a damaged item we must do this within 48hrs of the item being delivered. Please also do not sign for goods as ‘unchecked’ report any suspected physical damage to the driver and ask him to make a note of it - this helps us to expedite any claim. Please report any damaged items to customerservices@xpsdirect.com

Compliance with the UK Distance Selling Regulations

NB: This only applies to UK customers.

All of our eBay 'buy it now' transactions are covered by this legislation. Any UK customer has the right to terminate a sale within 7 days of delivery - no explanation is required. Customers must inform us of this intention either by letter or email. Customers will be entitled to a full refund of the purchase price excluding delivery charges ( items with free delivery will be charged at £12.99 for refund purposes ). It is however the responsibility of the customer to arrange for the goods to be returned to us and it is the customer who must meet any associated expense.

14 Day Dead on Arrival (DOA) period.

If an item fails within 14 days of delivery, Xpsdirect will arrange for collection of the item then at our discretion offer either a refund, replacement or an alternative of the same or better specification. Xpsdirect will also arrange at our expense for the item to be returned. Subject to the following conditions:

• If an item is found not to be faulty and is in perfect working condition the cost of the collection and return must be met by the customer. Under no circumstances will an item be returned until the carriage has been paid for.
• If an item is not returned in the original packaging and subsequently is damaged in transit we will not be able to honour any warranty.
• Items must be returned using a traceable service, with a signature for delivery obtained.
• Items must have a valid RMA in order for them to be returned.

Items within warranty period but more than 28 days

All items are sold with a manufacturer direct warranty, should an item fail outside of the DOA period but within the warranty period it is the responsibility of the customer to contact the manufacturer and liaise with their technical support.

For Dell LCDS ring 0844 338 1200. You will need to quote the order number which is found on the white dell label on the box, as well as the serial number from the back of the LCD. Please note it is your responsibility to keep this order number safe, as we cannot guarantee that we will be able to provide this number again if lost

For Dell laptops and desktops, you need to ring Dell Technical support, the numbers are found on the Dell website. Please make sure you ring the number which corresponds to your appropriate model and have your service tag to hand in order to hasten your enquiry

If you need any assistance or advice with regards to your Manufacturer Direct Warranty please email us at customerservices@xpsdirect.com for further assistance

Returns Procedure:

PLEASE DO NOT RETURN ANY ITEM UNTIL YOUR RMA HAS BEEN PROCESSED AND A RMA ISSUED

In order for us to process suspected faulty items efficiently we have a dedicated RMA policy. If you suspect an item is faulty and you need to return it please contact customerservices@xpsdirect.com who will advise you of the procedure you will need to follow

Xpsdirect is a company that has been specializing in Dell IT products for over Six years selling Dell hardware direct to the public. For us Dell is not an afterthought it is our primary business, if you need any advice or have any questions please do not hesitate to contact us

You may ask, why buy from us compared to dell direct? The answer is simple, You get the goods, alot cheaper and quicker, as well as benefiting from our friendly advice and after care. Please take some time to read our feedback, we have been selling Dells for the last six years and have an excellent reputation for both low prices and excellent customer services. We hope you will give us the opportunity to serve you