we accept paypal only, all payments have to be made within 7 days or orders will be cancelled. please note, orders paid with echeque require additional working days to be cleared, orders will be processed and dispatched until full payment has been received.
orders will be dispatched within 1 business days once full payment has been received. for orders require additional process time, we'll contact you within 24 hours and ask for your concern.
please note, we do not dispatch and process orders during weekends & public holidays, all orders taken during weekends we'll process and dispatch on the next business day.
*business day specify as Monday to Friday exclude weekends & public holidays.
we post to both physical address and PO Box address.
please note, we only ship to confirmed eBay address, double check your delivery address while checking out. if you're moving from current delivery address, please contact us on prior after checking out to avoid any inconvenience may occur. we don't refund for "incorrect delivery address" issue once orders have been posted.
the delivery address checking list as follow:
Unit No.
Building No.
Street No.
Street Name.
Suburb,
State,
Postcode,
Contact Number (if applicable)
orders will be marked as "posted" and feedback will be left once the orders have been processed and dispatched. the standard delivery time is about 11-25 business days from the date of post, the actual delivery time may vary from different states and suburbs. please check the delivery timeframe before checking out, it's on every eBay listing under the price bar of product, and indicate delivery timeframe "estimated between (earliest expect delivery date) and (latest expect delivery date)".
we endeavour to fulfil its commitment to the stated delivery schedule but can not guarantee to meet scheduled delivery time on all occasions.
delivery time is indicative only and we do not accept any liability for failure to meet scheduled delivery times or any incontinence caused as a consequence.
please note, we will issue replacement or full refund for orders have not arrived on the latest expect delivery date exclude "incorrect delivery address" issue.
*business day specify as Monday to Friday exclude weekends & public holidays.
all purchases reserve 30 days money back and 60 days warranty for any damaged, faulty and defective products, this term is also apply to lost parcels issue (have not received parcel on the latest expecting delivery date).
for damaged products issue, we only replace or refund which is caused by courier, we do not responsible for any issues of improper use of product caused by customer.
for warranty of product, we only offer return to base warranty at the moment, customer have to pay for return fee, we'll pay for re-delivery fee, additional labor charge may apply.
*money back conditions:
-DOA products, buyer received products is faulty on arrival, full refund + postage fee(if we require send back to us).
-full refund for unopened products, buyer pay for return postage.
-partial refund for opened and working products (25% restocking fee apply as we can not sell as "brand new"), buyer pay for return postage.
*please take a photo of receipt as proof for DOA refund issue we require send back to us, payment will be refunded once we've received the returned items.
please contact us via eBay messages only.
all inquiries & messages will be replied with in 24 hours during weekdays from Monday to Friday, inquiries & messages received during weekends and public holidays may reply on the next working day.
your feedback is important to us, please contact us on prior for any issues with our products or services, give us a chance to solve it out for a win-win situation before leaving a "negative", it will kill us and help you nothing.
*business day specify as Monday to Friday exclude weekends & public holidays.
