1. ITEM(S) NOT RECEIVED
If you have not yet received the item(s) please contact us via eBay messages to give us the chance to resolve the problem, as there is no need to open an eBay buyer protection case. We dispatch each and every order which has been placed by the buyer and we have no reason not to dispatch an item. Therefore, if the item(s) does not show up or delayed, it could either be delayed by the delivery network or lost in the post (could be due to wrong/incomplete address).
2. ITEM NOT AS DESCRIBED
If you believe that we have missed anything out or the item you received is not as described on the listing, please contact us via “eBay messages” before opening a case or leaving a negative feedback. We are happy to accept the item(s) back for a full refund/replacement if you believe that it is not as described, faulty, damaged or incorrect item(s).
3. PRODUCT DAMAGED
If the product you received is damaged in any way, you will need to report to us within 2 days of receiving the item. We may require further proof in order to process a replacement or refund.
We may at our discretion ask for the item to be returned before any replacement or refund is issued. If the item(s) is found to be misused or damaged by the buyer, we will not issue any refund or replace the item.
4. SUBMITTING THE WRONG ADDRESS
We as seller will not be held responsible if you have accidentally filled out wrong address in the address field. We automatically dispatch all orders to the assigned addresses set in buyer's eBay account.