Delivery Information: All prices quoted are for UK Mainland only and exclude Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight or any other location not covered by our courier under standard charges. If you know that you live in a high rated postal area then please enquire about postage charges as once you place your order we may ask for a surcharge to cover the difference. We reserve the right to request postal surcharge if our courier charges us, if not then we are happy to deliver to you using the standard price list. For Click and Collect Services, Please Contact Us!

Small and Medium Items:  Delivered using Yodel 24 Hour service. Please allow at least 1 working day for us to process your order and dispatch the items. Deliveries are made between 8am – 6pm and we cannot provide a time slot for deliveries unless you request this and pay the surcharge (extra £15). Please ensure someone is home to sign for and accept the delivery as any failed deliveries will be charged for and we cannot accept responsibility if the item is late due to failed delivery attempts.

Large, Bulky, and Fragile Items:  Delivered using pallet freight carrier 3 day service. Please allow at least 1-2 working days for us to process the order, pack the pallet and dispatch. The courier will not remove pallets or dispose of caged pallets and this is your responsibility. The driver will only deliver to the nearest point of entry which means if the pallet truck cannot be pulled up the curb then a curbside delivery will be made. It is your responsibility to ensure someone is there to help remove items from the pallet and carry into the property safely. The courier will call customers and provide estimated time slot, please do not refuse deliveries once it arrives as there is a charge payable of £18 which we will claim from you or deduct from the refund if you refuse the item or cancel the order.

Our 2 Man Delivery Team will carry items into the property and leave in the hallway. This is not a standard delivery option and you must request this once you have placed your order or prior to ordering. We have flexible delivery options and this is for the convenience of our customers. We can deliver on weekends but please request this in advance as last minute requests may be refused.

Returns and Further Information:
Terms: You reserve the right to return this item for a refund/exchange within 14 days of receiving item and you MUST NOTIFY US IN WRITING within 7 days so that we can process the return within the 14 day period. You will be held responsible of all postage charges and where postage is free, a charge of no more than 25% of sale price or minimum of £5 will be deducted from any refund or exchange value you receive. If the items arrive damaged/faulty, a replacement will be sent or refund given (where applicable) provided the damage is reported within 24 hours of receiving the item. If you do not report the damage within 24 hours we cannot do anything about this as this is a term agreed with our couriers and we cannot make any exceptions for anyone. Item must be returned with all packaging and in a re-saleable condition (irrespective of the fact that the item is faulty/damaged) at the cost of buyer. Once received, we shall investigate the complaint/fault to determine whether this is a manufacturing defect, damaged whilst in transit or simply damaged by the buyer (knowingly or unknowingly). Please be assured we shall do our utmost to resolve all issues regarding our products swiftly and to the benefit of our customers unless the underlying issue is caused directly or indirectly by the customer or by the actions/instructions of the customer.

Failure to adhere to the above terms will result in no refund or replacement given. If you are in any doubt please ask me before making your purchase.