For all questions and queries relating to new and existing orders please call:
Telephone
01297 551 575 (Local Number)
0044 1297 551 575 (Int)
Email
customerservices@dirtbikebitz.com
Shop / Returns Address
DirtBikeBitz
4 Wheelers Yard
Colyton
Devon
EX24 6DT
United Kingdom
Order Opening Hours:
Mon: 9.00 - 5.00
Tue: 9.00 - 5.00
Wed: 9.00 - 5.00
Thu: 9.00 - 5.00
Fri: 9.00 - 4.00
Sat: Closed
Sun: Closed
Dirtbikebitz.com.com offer a fast, efficient and hassle free delivery service. You choose which products to buy and decide where you would like them sent, and we will make sure your items are carefully packaged and arrive safely and quickly.
*We try our best to get all orders dispatched within 24 hours of receiving your order.
If you are based in the UK....
Then you should normally allow around 48 hours to receive your order, e.g. if your order is placed on a Monday it will go out on Tuesday for delivery Wednesday. During busy periods, e.g. November, December, you should allow 4 - 5 days to receive your order. However, if you live in the Borders or north of there, Parcel force delivery periods are 2 days, even though they are sent on a 'next day' service, sorry.
If you are based outside of the UK....
Then delivery times will take longer. Please see the table below for estimated delivery times to your country.
We use Parcel force for all items, which are too large to post so, if you happen to be out at the time of the delivery a card will be left and you can collect the item from your local post office. Unfortunately it is not possible to advise on the actual time of delivery.
A signature is required for all orders sent via Parcel force. Someone must be at your delivery address to sign for your parcel between 8am and 6pm.
At Dirtbikebitz.com we pride ourselves on our customer service. You can return any item to us within 30 working days of receipt for any reason and get a full refund or exchange, no questions asked.
We accept returns on the basis that the item/s are un-used, and in the original re-saleable condition. All packaging and/or cellophane wrapping and tamper resistant seals must be intact.
Return of goods is the responsibility of the customer, for this reason we suggest an insured method of return such as Recorded Delivery.
Return postage costs cannot be covered by Dirtbikebitz.com unless damaged or faulty goods. Items must be received back with us within 30 days of receiving your order. If you return to us within this period you will receive a full refund.
Dirtbikebitz.com cannot refund/exchange an item until it has been returned.
If you would like to return anything or have any problems, please either call us on 01297 551 575 or email us at customerservices@dirtbikebitz.com and we will help solve any problem to your satisfaction and advise how to proceed.