Q: What’s the difference between 2G and 3G smart watch?

A: 2G smart watches do not have operating system whose functions are fixed in designing period, and provide little space for user expansion. For example, Our W90, KW18, GT88 smart watch.

3G smart watches have its own operating system, CPU, storage and software. Users can download APP by connecting Wi-Fi. For example, Our Q1, KW88 smart watch.

Q: What’s the difference between Bluetooth connecting and APP connecting?

When you open the Bluetooth in watch and pair with your phone, you can use functions like Bluetooth call, Bluetooth music, and phone call reminder. When you logged in the APP and connect your phone with APP, you can use functions like sync message, information, remote camera and anti-lost. We usually say the watch is not compatible with iPhone if it did not provide APP for iPhone.

Q:How do I know whether the watch can support iPhone or not?

Generally speaking, 3G smart watch can support iPhone, as for 2G smart watch, it depends on CPU and Bluetooth Version. For example, MTK6260 and MTK6261 are equipped with Bluetooth 3.0, they do not support iPhone. (i.e. they do not have an APP for iPhone); MT2502A and MTK2502C are equipped with Bluetooth 4.0,they can support iPhone(i.e. iPhone can download APP to sync data).Our GT88,KW18,Q1,KW88 are compatible with iPhone.

Q:What should I do if the watch is unable to start?

Generally speaking, we will charge the watch to more than 50% before shipping. However, due to the long delivery time or shipping bumps, the watch may unable to start. In this case, you can peel off the plastic insulation on battery, then reinstall battery and charge the watch with large electric current.

Q:What to do if I cannot connect watch with phone?

There are two methods of connecting watch with phone, open the Bluetooth in both watch and phone, you can search watch in phone or search phone in watch. If any method is unable, please change to the other method.

Q:What should I do if I cannot receive message or information when I connect APP with my phone?

First of all, you can check whether the watch is really connected with your phone or not by using anti-lost function. If you can find your watch, it means the APP is truly connected with your phone, otherwise, please reconnect the app with your phone. Then please check whether the APP is put in mistrust list in setting- security of phone. Finally, please check the setting of APP to know whether message or information is banned.  

Q:What do you mean by IP** waterproof level?

We generally use IP ** to represent waterproof rating of watch. The first digit indicates the anti-dust or anti-solid range, the highest level is 6; the second digit indicates the waterproof level of device, the highest level is 8. As for the specific waterproof level of each watch, please refer to the description of waterproof level.

Q:How do I know the heart rate is accurate or not?

You can test your heart rate and get a point (e.g. 85).when you take the watch off, if the point changes a lot, (e.g. 20),then we can say the heart rate is accurate; if the point changes a little,(e.g. 83),the heart rate may not be accurate.

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Contact us if you have any question, Give us a chance to serve you, negative feedback could not solve anything,

communication Please!

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Have Question or Problem??

Step 1: Contact seller

Step 2: Select the 1st topic: I have a question about using my item or I want to send the seller a message.  NO others please!

Select a topic:

I have a question about using my item or I want to send the seller a message(0)(YES)

       YES, THIS ONE!!! We will try our best to solve online if possible, if not, will give correct return address.

I did not receive my item(2)(NO)

I need to return my item(1)(NO)

I receive an item that was not as described(1)(NO)

Request to cancel this order(1)(NO)

Step 3: Describe your question clearly; we will give you the best solution

We will help you to track the parcel all the way and give best solution for your order, please do not open case before give us a chance for communication!

1. We have always been trying to provide the best service and reliable product for every customer, However , accident may happen sometimes please contact us solve any issue before leaving a negative feedback.

2. We have a very professional and attentive customer support team.  Welcome to contact us any time and any issue will be solved by our great communications.

Paypal only, eCheque will be held until cleared, All ship to paypal address. Appreciated for the prompt  payment, Contact

us if bid by mistake, system open unpaid item automatically.

1. Orders processed within 24-48 hours of payment verification.

2. We only ship to confirmed Paypal addresses. Your PAYPAL address must match your Shipping address.

3. Service transit time is provided by the carrier. Transit times may be a little delayed during holiday season.

4. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!                                               

Import Duties:

1. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

2. Please check with your country's customs office to determine what these additional costs will be prior to bidding / buying.

3. If you customs request that cost, please notice these charges are normally collected by the delivering freight (shipping) company or when you pick up the item up. Tax Not  shipping cost, because full shipping fee is prepaid. 

Shipping time

1. Different shipping time to each area, please notice before bid.

2. Shipping time may be delayed due to varied situation(such as holidays, war, weather etc.), contact us to get good service after Estimated time

Country                                                                      Approx Delivery Time

United States/Australia/UK                                         10-15 working days

Canada/Israel/ Azerbaijian/ Russia/

Maldives/ Eastern Europe/ Middle East                       25-35 working days

Brazil/Chile/South America                                          6-8 weeks due to strict custom inspection

Western Europe/New Zealand                                   18-25 working days

1. Accept Return in 30days for refund or replacement, goods in resalable condition.

2. Offer one year for repair warranty.

3. Contact for address and reference number before return(note: unannounced parcel may be returned to wrong address, seller will not be responsible for this.

4. First 2 months of purchase , buyer pay return postage, seller pay postage for replacement(from China to your location). After 2 months of purchase, non-quality problem, 2 ways of shipping cost paid by the buyer. After 4 months, two way shipping cost paid by the buyer in any circumstances.

5. No factory warranty for the man-made damage(Such as dismantle mainboard, damage screen etc). Our company offer service, factory may charge for repair, contact us for details.