Domestic Shipping
All domestic orders are shipped via USPS Priority Mail directly from our
warehouse in New
York for FREE. Orders over $200 will require a signature
confirmation upon delivery. Most orders are shipped within 2 days, but
please note that transit times are estimates which are not guaranteed by
the USPS. If you
require expedited shipping for your order, contact us for additional
options. Payment is required at checkout for all items.
International Shipping
International orders are shipped using USPS Priority Mail International
which usually takes approximately 6-10 business days (in addition to our
2 day processing time). Priority Mail International costs $45 for the
first pair of shoes and $15 for each additional pair ordered (except to
Canada which costs $30 for the first pair and $10 for each additional
pair). Payment is
required at checkout for each individual item, so if you are purchasing
2 or more different items, we will credit you for additional postage
paid after your order is completed.
Billing/Shipping Address
For your security and ours, we require that your Paypal shipping
address is Confirmed, which means that your shipping address is verified
and linked to your Paypal account. If you’d like an order to be shipped
to an address
other than the address on file with your bank, simply call Paypal to add
the additional address to your account.
Returns/Exchanges
Please ask all questions you might have beforehand in order to minimize
returns. It is a good idea to know what size you wear in certain models
because they sometimes vary slightly. If you need to return or exchange
an item, simply mail it back to the return address in the SAME condition
it was delivered. All tags, stickers, tissue paper, laces, and
cardboard inserts must be intact. Worn items may not be returned or
exchanged under any
circumstances. Customers are responsible for return/exchange shipping
fees unless there was a mistake with the item shipped.
Returns will be credited back to your Paypal account, minus a 10%
restocking fee to help cover original shipping cost and keep our prices low.