Shipping 

 1、We offer shipping to Worldwide except some coutries,if you cant make sure ,pls connect with us.

 2、Item(s) will be shipped out within 2 working days (expect  public holiday and Weekend) after receipt of a verified payment.

 3、No local pickups are allowed. 

 4、All items are directly shipped out as “gift” by normal international airmail via China Post Office (http://www.chinapost.com). ,or http://www.17track.net/en/, It normally takes approximately 7-21 working days for arrival.  Some countries like ITALY, SPAIN, CANADA and BRAZIL may take longer due to long-time local custom check.

 5、China Post Office will not provide any tracking number for normal international airmail.  It is highly recommended the buyer to pay insurance (sent by registered mail with tracking number provided) if the buyer wants the item being insured.  We are not responsible for any loss of the mail if the item is not insured. 

 6、We only ship the item(s) to the address according to eBay information. Buyer should make sure their shipping information (include door no and shipping address) in eBay platform is correct.  We are not responsible for any loss of the mail if the shipping information is incorrect.

 7、We do not ship the item(s) to P.O. Box.  We will not take any responsibility for the loss of the mail if buyer insists on shipping the item to P.O. Box.

 8、Please contact us in the period of 28 to 35 days from dispatched if you don't receive the item(s).  Otherwise, we would assume that the item(s) has been received

Note:Please verify your address during checkout. We are not responsible for any

wrong or undeliverable addresses.

Import duties, taxes and charges are not included in the item price or shipping

charges. These charges are the buyer's responsibility. Please check with your

country's customs before making you purchase

Returns

    Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received. Please contact us to request a return authorization. Your name, auction number, and reason for return should be included in the email. All items returned must contain all original packaging materials. Please repack the item carefully. Item returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable. If the item is found non-defective, the item will be sent back to the buyer at buyer's expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned in.

Customer Services

   Our working time: Hong Kong time: Monday to Saturday 9:00 am to 6:00. We do not work holidays in Hong Kong. If you send email to us, in our working hours will be resumed within 48 hours. If you we are not satisfied with the product or service, please contact me and don't give us negative or natural feedback, We must give you a satisfactory solution. Feedback & DSRs(Detailed Seller Ratings). We would like to earn your good feedback and 5 star DSR rating. Your action will help us offer our milk and bread. If we have not given you reason enough for 5-star grades on each DSR then please let us know how we can earn your 5-star rating before submitting your scores!