Postage & Packaging Monday to Friday: All items ordered and paid for before 3.00pm are posted same working day.

UK Customers: Orders are dispatched via Royal Mail 1st Class, 2nd Class or Next Day Special Delivery depending on your choice at checkout.
International Customers: Orders are dispatched via Royal Mail Airmail (Small packets) or Royal Mail International Signed-for depending on options available at checkout.

A Few Words About - Postage and Packaging Charges
We would like to make clear to you our postage and packaging charging policy.
We strive to keep our postage costs as low as possible for our customers. Our postage and packaging charges are based on the actual staff and stationary costs we incur to prepare, wrap, print invoice, address, post and transport your purchase. We handle our post in bulk and pre-sort it before collection, this means we can keep these costs to an absolute minimum for our customers.
Any additional purchases paid for on the same invoice are shipped FREE of charge to both our UK and International customers.
If you purchase at least 2 products and your order total is over £9.95 then the postage is completely FREE for our UK customers.
We do not make any profit from our postage charges, they are set at a level needed to cover our costs.

Return Policy We will be happy to accept returns for any unwanted items within 14 days from the date of delivery. Due to the nature of the items that we sell unwanted returned items must be unused/unworn. A full refund will be given minus the initial postage and packing charge. In the unlikely event that the item you receive has been damaged in transit to you or is faulty we will provide a full refund including the intial postage and packing charge and will also reimburse you for returning the item to us via Royal Mail 1st class post. Usually a picture will be fine rather than having to return a faulty item. Please advise us immidiatley with regards to faulty/damaged items via Ebay message.

Feedback & Detailed Seller Ratings

Your Feedback
We automatically leave you positive feedback when you pay for your purchase, we believe this is appropriate as you have fulfilled your obligations by paying for your purchase.

Our Feedback & DSR's
As you know, feedback is important for all ebayers. As a successful eBay Seller, excellent Feedback and Detailed Seller Ratings are crucial to our business, without them we would be unable to continue to offer our products at substantially reduced prices. Here at ZUUE we strive to give a 5-Star service to all of our customers.
If you receive the product ordered within a reasonable timeframe and are happy with your product and our service levels, can we ask that you leave us 5-Star ratings for all, anything below this will effect our DSR and reduce the discounts we receive from eBay on seller fees. If our customers don't complete the star-rating section when leaving feedback, the Detailed Seller Rating for the transaction defaults to zero. Again, these discounts are crucial to us if we are to keep our costs down and pass on more savings to you and other members.

When Things Go Wrong
While we strive for 100% customer satisfaction - we ARE human after all and make mistakes like everyone else.
Giving instant negative or neutral feedback because of any dissatisfaction without any communication is not the best way to solve the problem. So please, do not hesitate to CONTACT US FIRST if you have any reason to consider not leaving us 5 Star DSR's. Nothing is impossible and every problem can be solved. Please trust us that any reasonable problem will soon be solved. We will try our best to solve any problem you might have with our transaction.

How To Contact Us
We are very aware that unresolved communication problems between the seller and the buyer can be frustrating and would like to let you know that we will respond to all after-sale questions as fully as possible with all information that we have available at the time.
We try our best to answer your questions in a timely manner and during office hours we mostly respond within 1 hour but never longer than 1 Business Day. If you ask a question and do not get any response during our Business Hours, please try again, and if you still did not get any response it is likely that either that we didn't receive your e-mails or you do not get our e-mail answers. In this case, please check your ebay registered email address, your spam e-mail folder and even your e-mail server quotas and try again. If you still do not get any response, you can email us direct at ebay@zuue.co.uk or call us on 0845 467 6454

Business Hours And Dispatch Times
We are a business. Our normal working hours are Monday to Friday from 9:00am to 5:00pm. We do not work on Public Holidays.
Orders placed before 3.00pm Monday to Friday will be dispatched the same day. Orders placed after 3.00pm will be dispatched the following working day.
Orders placed after 3.00pm on Friday afternoon or over the weekend will be dispatched on Monday..
Any emails or messages received outside of the above office hours will be processed the following working day. If you message us after 5.00 pm on Friday please do not expect a reply until Monday.
We appreciate your co-operation and thank you in advance for your understanding.
We are based in the UK and any time zone differences may effect how long it takes for you to receive a response from us.