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About Us
We have
a factory in China to make professional cosplay costumes for our
customers all over the world. All costumes we sell are new, made with
standard size or custom-made to your own measurements. Please provide
your size according to our “How to measure yourself” guide. We only
provide new, custom-made, first class craft-work made by our experienced
professional tailors, in your own size. If you need to change color or
any part, please contact us.
Shipment
Shipment will be arranged within 5 working days after receiving payment.
Your'll receive the item in 7-15 working days after shipment.
We are unable to take any responsibility for any custom delay or tax.
Reason is because transit time is highly depended and provided by Postal Service.
International Buyers – Please Note:
● Import duties, taxes and charges are not included in the item price or shipping charges.These charges are the buyer's responsibility.
● These charges are normally collected by the delivering freight (shipping) company or when you pick the item up.
● Please check with your country's customs office to determine what these additional costs will be prior to bidding / buying.
Return Policy
All costumes are made in your own size, please check your measurements carefully before submitting.
We
offer refund or exchange / costume alternation for defective items/
missing items/ items significantly different from our description.
Please contact us within 3 days after you get your item. We will give
you return instruction after defect proved.
For
wrong size, once confirmed the error occurred by our side, we will make
a new one costume with free of charge. If this caused by wrong
measurements buyer provided, we are not responsible for refund.
We
ship order to shipping address provided by the customer. Customers are
responsible for submitting complete address information required. In the
event that necessary shipping information is left off the order during
the checkout process, we are not responsible for any additional charges
needed to reship or retrieve a package.
Feedback
We
are willing to offer highest customer satisfaction and complete
fairness to our customers. We'll leave the positive feedback after
hearing you're happy with the auction.
Please
feel free to contact us if there is any reason you're unhappy with our
item and could not leave the positive feedback to us. We will always do
our best to resolve any problems.
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