FREE UK POSTAGE

 

Before Buying on Ebay ask yourself these questions

 

Is authenticity of a product important?

Is the price of the product a major factor?

Is honesty a value?

Is customer service something you appreciate?

Does free postage and packing matter?

 

If you answer “Yes” to all of these questions then we are delighted to be of service to you.

 

Please check my other auctions for more fabulous items at great prices and don’t forget to add me to your favourite sellers list.

  

Contact Details

 

E-mail : sales@geniusclothing.co.uk

Phone : 020 3289 8437

 

Please send all mail enquires through Ebay as private messages can often end up in junk mail and get missed.

  

About Us

We have spent over 30 years in retail and have many contacts in both buying and selling, We source 100% authentic Items only and provide a level of service and quality that we would expect ourselves. You can be confident that your experience with us will be a successful and hopefully lasting relationship. 

If customer service is important to you then you have come to the right place, we monitor your parcels progress giving regular updates.

 

Shipping

1 Business Day. Parcels are sent tracked and signed for and take 3-5 Business days. Your parcels are packed the same day and posted within 1 business day of payment.

 

Your parcels are sent via a tracked service and monitored by ourselves and we notify you of the progress from start to finish.

 

International Shipping

The Ebay Global Shipping (GSP) is used for all international transactions, this covers both the buyer and seller and provides a safe and comfortable process where trust is key. The buyer posts to the UK shipping centre and Ebay then posts on to the buyer. The buyer is responsible for any shipping and customs charges to the destination country.

Please refer to this on the Ebay website for full information.

 

Feedback

In the unlikely event of your item not being suitable please contact us first to find a positive resolution, we are here to help and will assist with your enquiries before feedback is left.

 

We leave feedback once the buyer has received the goods.

 

Returns Policy 

Please take time to read the advert and measurements provided within, it is the buyers responsibility to check the measurements before agreeing to purchase, If we agree a return based on the item not fitting we will charge a £5 fee which covers postage packing and administration.

 

We have added the above due to buyers purchasing items and claiming they do not fit, this is both a cost of time and money to both parties.

 

If your item is faulty please return it within 14 days and we will give you a full refund or replacement where possible, including postage.

 

It is in both parties interests that these guidelines are followed and we look forward to a long lasting relationship with you.