At Addictive Charm we strongly believe in only selling quality and genuine goods.

Our Pandora jewellery is guaranteed to be genuine and is sourced from an authorised Pandora dealer.

All our sterling silver jewellery is stamped with a capital "S" for silver, followed by the purity stated as pure silver parts per thousand: S925 (92.5% pure silver).

All our gold jewellery is stamped with a capital "G" for gold, followed by the purity, stated as pure gold parts per thousand in the gold alloy: 14 carat: G585 (58.5% pure gold) or 18 carat: G750 (75% pure gold).

All our rose gold is stamped ALE R.

Standard Delivery - Fast and Free! Shipped out within 1 business working day for FREE anywhere in Australia - $0.0

Registered Delivery - Make sure it arrives in safe hands - $3.80

Express Delivery - Really, really cant wait? - $8.80

After you have won an auction listing or have clicked the Buy It Now button, you can see the Pay Now button in the following locations:

• On the item page.
• In My eBay, in the Items I've Won section.
• In the confirmation email that you receive from eBay.
• On the invoice email that you receive from eBay on our behalf.

To pay for an item:

1. Click the Pay Now button.
2. Check your postage information.

   If any information is incorrect, click the "Change postage address" link to update it. If you are paying by Paypal you will need to ensure that the correct postal address is updated in your Paypal account also. To maintain both buyer and seller protection in the event of a lost or missing parcel we will only post to the address selected in your Paypal account.

3. Review your purchase then, click the Continue button.

   Note: If you're missing total cost information or have questions about the total price, click the "Request total from seller" link.

4. Pay using:

   Using your Paypal account you can send funds directly from a verified bank account or from a credit card.Login in to pay by Paypal. If you do not already have a Paypal account, you can sign up for one.

5. Confirm your payment.Make sure that your postage details, payment method, and order details are correct. Then click the Confirm Your Payment button to complete your purchase.

At Addictive Charm we understand that customers change their minds. And we are totally cool with that. Thats why we offer:

• 30 Day Money Back Guarantee.
• We’ll pay for your return shipping.

Message us and we will let you know how to return your item(s) to us.

Please note that we have two rules for returns:
Item(s) needs to be returned within 30 days of purchase;
Item(s) must be unworn and unused and be in the original condition. 

At Addictive Charm we pride ourselves on our fantastic customer service.

Should you have any queries about the product or service that we provide, please do not hesitate to send us a message through the eBay messaging system. 

We are a Monday-Friday 9am - 5pm business

We endeavour to have a full response to your enquiry within 24 hours, Monday to Friday. Enquiries sent through over weekends or public holidays may take up to 48 hours.