At My Bike Solutions Ltd your feedback is very important to us, kindly leave five star rating feedback as it is very important for eBay business. If you have any problems please contact us first , to help us to resolve any problem/quires, before just leaving a negative feedback. We pride ourselves in our customer service and so will do everything we can to accommodate.
We put special efforts to maintain at least minimum stock levels to ensure all eBay orders for next day dispatch from Monday to Friday (it may take 2-3 working days in some rare cases). EBay is not our only selling channel so item could be sold out on other platforms, although it is rare. In case of unavailability we will send you an email for alternate choice, waiting time for restocking or to have full refund with our apology.
At My Bike Solutions Ltd we understand that items can become faulty for time to time or that you may have purchased an item in error, and would like to return. Obviously we try our best to cater for any needs to ensure that your buying experience with us is good one, and that you would continue to shop with us in the future or recommend us to a family member/friend.
Under the United Kingdoms distance selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which item is delivered. This applies to all to our products. However we regret that we cannot accept returns where the item has been unsealed and used.
If an item is generally faulty we will happily replace the item once returned and post us as soon as possible for you, ensuring that you get the fully working item as soon as possible, minimising any inconvenience caused. Please contact us via eBay message system or phone first as sometime problems can be sorted and also to help us to keep track of any returns.
We prefer PayPal, as this is most secure form of payment for both parties and highly recommended by eBay however you can call with in office hours to pay by Card.
