Policies:

Please contact us if you have any questions or concerns after reading the following.

Shipping and Handling:

Your order is usually shipped within 24 business hours. Items may, from time to time, be on backorder. Should this be the situation, and should Charmed Costumes be unable to ship your product(s) out within 5 days, excluding weekends and holidays, then we will provide an email notification to the customer, informing him or her that a backorder situation currently exists. All orders are shipped via UPS, FedEx or USPS. We provide free domestic Standard Shipping. If other shipping option is prefered, Shipping/handling fees are calculated based on items in the shopping cart, and you will see them during the checkout process, prior to finalizing your order. We reserve the right to deny shipment of products without providing a reason (in such cases, no money will be debited from the respective customer account for the order in question, or if money was debited for the order in question, that money will be refunded). Delivery times are listed in a separate page that can be found within the checkout process. We naturally cannot control any shipping service provider that may be utilized, but we help our customers wherever we plausibly can. We provide customers with tracking numbers, and offer insured shipping services, which, if chosen by the customer, protects the customer in case of a lost or damaged parcel. Parcels cannot be claimed as lost when a parcel has been marked as delivered by the shipping carrier, and no legal recourse remains at such time. All shipping questions, inquiries, complaints, and damage claims must be filed with the appropriate shipping service provider. than the price of the original item(s), then credit of the difference will be issued.

Returns/Refunds/Exchanges Policy:

If you are not happy with your purchase, simply return your items for a refund or exchange. A refund will be issued less 15 % Restockıng Fee.

Jewelry:

Simply send the product(s) back with a copy of the packing slip, and write instructions on what you would like to do. The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products cannot be credited back (refunded) or exchanged for a new product, unless noted otherwise. By wearing or using the product got the first time, our refund/exchange policy is void, unless a guarantee is noted on our website. The product is subject to a final inspection before your return is processed. A 15% non-refundable restocking and handling charge is deducted from the credit amount in case of a refund. We are not responsible for shipping damages or lost packages on return shipping; we recommend you ship using a tracking number. Allow 1 week for money return in the case of a refund. When returning an item for refund that came with a free gift, the gift's value will be deducted from the total refund. Should the item(s) being exchanged amount to less than the price of the original item(s), then credit of the difference will be issued

Importation Policy:

Please know your country's import policy. The buyer is responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, duties, etc. Underage Use: If you are under 18 years of age and wish to purchase products, please have your parents or guardians do so. Any purchase or attempted purchase by someone under 18 years of age will be considered fraudulent, and we will not be held liable for any purchases made by said persons.

Privacy Policy:

We do not sell our customers' and website visitors' email addresses, or personal information to anyone, except as outlined below. We collect information volunteered during the ordering process. We use this information to fulfill your order, to promptly address any customer service concerns, to occasionally inform the customer of new developments or special offers (customer may request to stop receiving these offers at any time), and will not share this information unless instructed to do so by government entities, or as necessary with appropriate parties as part of an investigation into suspected fraudulent activities. We respect the privacy of visitors and customers of our website. If you send identifying information to us by email, we use that information only to provide you with our services and/or products, and to otherwise respond to your requests.