By making a purchase on eBay, you agree to all Yinfente Music Store’s terms and policies.

Shipping Information:
  (RESTRICTIONS MAY APPLY READ CAREFULLY)

• ★ I use the door to door service to send the item .Shipping fees as indicated in the listing (7-15 days depending on locations)
  North America: USA  Europe: Germany, UK, Ireland, Austria, Belgium, Denmark, Finland,  Italy, Luxembourg, Norway, Portugal, Spain, Switzerland, Sweden, France,  Asia: Singapore, Malaysia, Thailand, Philippines, Indonesia, Japan, South Korea, Taiwan & Hong Kong  Oceania: New Zealand, Australia 
• ★ Post office air mail or similar for the countries below. Shipping fee is the listed shipping fee with the auction plus additional 30usd. Please request a revised invoice before payment.
  Normally it takes about 8-15working days. But it can take up to 35days due to slow customs in different countries. Please be patient if you choose this shipping method. Middle East Countries.  Argentina, Brazil, Mexico, Peru, Panama, Chile, Columbia.  Puerto Rico  Netherlands, Turkey, Iceland, Cyprus, Czech, Hungary, Romania, Poland, Russia, Slovakia, Ukraine.
  ★ For countries not listed, please contact us before place a bid

International Buyers Please Note:
Import duties, taxes, brokerage fee and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.

Return for Refund:
If you are not completely satisfied with your purchase, you may return most items within 30 days of delivery for a refund of the item price (shipping charges are not refundable). Returned item must be in the original packaging and condition showing no signs of wear or abuse; otherwise the return will either be refused or a 20% restocking fee will be assessed. Please contact us to obtain a Return Merchandise Authorization Number (RMA#). We recommend that you use a reliable carrier , insure your package when returning your item. Yinfente Music Store is not responsible for shipping damages for returns.

Exchanges:
If you have discovered that you purchased an incorrect merchandise, color, size, or simply want to upgrade to another item, please contact us . You may return the package in its original packaging and condition for exchange within 15 days of receipt. Buyers will be responsible for the return shipping cost as well as the regular shipping and handling cost. Free shipping does not apply to exchange merchandise.

Damage Upon Arrival / Discrepancies:
If you have received a damaged or discrepancy package upon arrival, please notify us within 24 hours of receipt and retain all original packaging (including the original corrupted box). We will request digital pictures of the damage/discrepancy item for reference, and arrange FREE replacement after we receive the pictures.

To report a damaged package:
Please send me a ebay message to contact us.
Office Hour: Mon. - Sun., 9am - 6pm PST