Per eBay policy and for your health and safety, cosmetics, skincare and fragrance items are not returnable or refundable. Please note that all items are NOT manufacturer sealed, especially sample and trial sized items. All items are authentic and have never been opened, used, or tested.  We purchase only from major manufacturers to bring the you the best quality. If there is any issue with your purchase such as a manufacturer defect, please take a picture and email it to us and we will take care of it swiftly. Should you have any questions or concerns please email us prior to completing your purchase. Here at ✿ Bella Charmed Beauty, all our cosmetics are treated and shipped with care and to try to keep our prices as low as possible, we kindly ask our buyers to research products beforehand and only buy what they wish to keep please. We sincerely thank you for your patronage :)