Customer Service Information

Call:  “Les” Monday – Friday 8am-5pm “mountain time” = Denver CO:  720-532-2114

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PAYMENTS

PayPal is the method for all of my items. Please note, you can still use your major credit cards via PayPal (there is no need to create a PayPal account) by simply choosing the "PayPal Guest" option. From there you can use your Visa, MasterCard, Discover, or Amex. It's easy!

If you need more time to pay contact me so I will know when to expect payment. 
Communication is the key here, Thanks!

FEEDBACK

I strive for a 5-STAR rating and always leave feedback for my buyers.  Please do the same for me.

 If you have any issue you consider substandard please allow me a chance to resolve the matter before you contact eBay or leave unsatisfactory feedback.

REFUND and

RETURN POLICY

Ask all questions before making a purchase. You are responsible for asking all questions prior to bidding or making an offer. Items are sold as-is with refunds given on items indicated. Returned items must be in condition received with any original tags attached or unopened. A 15% restocking fee may apply. Return shipping is at the cost of the buyer.
Important: For any error in the listing or dissatisfaction in your item please contact me immediately to give me a chance to review the situation and offer a solution.

SHIPPING

Fees are always reasonable! All items shipped USPS (USA) includes FREE Delivery Conformation.  Actual shipping costs are calculated by the eBay shipping calculator. Items weighting over 5 pounds are usually shipped via UPS with Free insurance include at no additional charge.

International Buyers: If you select First Class shipping please understand that it is a very slow method of shipping and does not allow any tracking of the package once it reaches your countries Custom office. Shipping First Class to Europe can take 4-6 weeks; Canada can take 2-3 weeks.

INSURANCE

Any insurance requested by the buyer will require me sending a new invoice to include insurance costs requested. Please request a quote for insurance in advance of making your purchase. Unfortunately, sometimes items do get lost or broken in shipment. I do not work for or represent either USPS or UPS. Shipping without insurance is a risk both the buyer and seller must share. (All UPS shipments are insured automatically for full final sales value)

PACKING

I often re-use all kinds of packing materials including; boxes, newsprint, bubble wrap, as well as bubble mailers. This makes me feel I’m doing my part to reduce, re-use, recycle and it keeps my pricing as low as possible.

INTERNATIONAL
BUYERS

Customs laws on shipping vary and may delay your delivery. 
Import duties, taxes, and any other fees are not included in my shipping charges.  Those fees are the buyer's responsibility. Please check with your country's customs office to determine what fees will incur if you are not already familiar.  These are the fees normally collected when you pick up your item or accept delivery. 
Please do not confuse shipping and customs fees - customs fees are your responsibility.

I appreciate the opportunity to earn your business!

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