~Customer satisfaction is very important to us~

If you are dissatisfied with a transaction for any reason, please contact us through eBay message and we will do everything we can to help you. Please understand we do not have control over actual delivery date of your items. If you need this item urgently then please contact us and let us know. We may be able to offer other shipping methods. 

There are no returns for items that are listed for parts/non-working or sold AS IS. Full return policy details can be found here

http://stores.ebay.com/RICA-Commercial/Return-Policy.html

We appreciate your feedback. We automatically send buyers positive feedback after a shipment has processed.

Our business hours are Monday through Friday from 8:00am to 4:00pm PDT. 

This is the only time we will be able to respond to any messages you send us. Please be patient when contacting us, we are always trying to reply to every message we get ASAP.

We ship both domestically in the United States and internationally through Ebay's Global Shipping Program.

There may be an additional charge for orders shipping to Alaska, Hawaii, and Puerto Rico.tics