How do I pay using a credit card?

• We process credit card payments using PayPal.
• When making payment through PayPal, please include the following information: 1) Auction number 2) Your complete shipping address
• Important Note: PayPal will only ship to a confirmed address.
• We can also process Visa/MasterCard over the phone at (319) 845-2000. If you plan on calling in with a Visa or MasterCard and the total price is over $250 please be aware that we do require a signature verification form. This requires us sending you a fax/email to fill out necessary information, including your signature. Once the form is faxed/emailed back to us we will process the order.

OK, I've paid, where's my item?

• PayPal and Credit Card payments are processed immediately and will be shipped within two (2) business days.
• All items sent UPS will automatically generate an email from UPS which will be sent to your email account, providing you with tracking information and tracking information will be added to the closed auction. This may take a couple days.

Can I come pick up my item at your location?

• Anyone is welcome to pick up their item(s) from our warehouse during business hours for no additional fee. Our physical address is:
  • Midwest Computer Brokers
  • 100 3rd Street North
  • Walford, IA
• If you plan to pick up your item(s) from our warehouse please let us know in advance so we can have it ready when you arrive.
• Important Note: Any item that is picked up from our facility will be charged 6% sales tax. Internet purchases are not exempt from sales tax if they are picked up in person or shipped within the state.

I have more questions about the item or your policies.

• If you have a question about the product, please use the Ask a question option on the auction or.... 
• Contact us directly:
  • MAIN OFFICE / SUPPORT / EBAY SALES STAFF (319) 845-2000
  • FAX: (319) 845-2002
  • STORE FRONT: (319) 845-2075
  • HOURS:
  • Monday - Friday 9:00 a.m. - 5:00 p.m. (central time)
  • Saturday 9:00 a.m. - 1:00 p.m. (store only)

Giving and receiving Feedback:

• If you feel the need to post a neutral or negative feedback, please contact us first. We strive to have 100% satisfaction and we will do everything in our power to turn it into a positive!

WE SHIP TO THE LOWER 48 STATES ONLY. (We do NOT ship to Alaska, Hawaii, Puerto Rico or any other country or territory)

How do we ship our items?

• We ship via UPS.
• If your item is less than $40.00 and weighs less than 2 lbs. We may choose to ship via United States Postal Service at our discretion.

I've won multiple items. Can you combine shipping?

• Possibly. Depending on the size of the items you purchased, we may be able to combine your order and save you some money on shipping.
• If you have purchased from different MCBIA sellers, we may also be able to combine shipping.
• Don't assume we can do this! Email me using the Ask a question option.

Will you ship to where I live?

• We ONLY ship to the continental United States. This means NO Alaska, Hawaii, or ANY other country or territory
• UPS only ships to street addresses. They will not ship to a P.O. box.
• UPS will not ship to a military base / address.
• UPS will deliver to a college dormitory.
• If paying with PayPal, we can only ship to the confirmed address as listed with them.
• If you live in the Cedar Rapids (Iowa) area, you may pick up the item in person. Please call/email first so we can have the item in the store and ready for pick up.
• We are located at:
• Midwest Computer Brokers
• 100 3rd St. North
• Walford, IA 52351

MCBIA is committed to selling quality merchandise. All of our items are tested before shipping, and are warranted to be in working condition unless noted otherwise.

Description of Warranty:

• Buyer has two weeks (14 days) from date of receipt to notify us of any problems.
• Buyer MUST contact us prior to returning item for RMA number.
• If item has been damaged in transit, buyer should contact us via email or phone to file a UPS damage claim. UPS will require your daytime phone number to schedule a pick up. Please do not file an eBay return for transit damaged items.
• Item MUST be returned at buyers expense. We will make every effort to resolve any issue via phone (319-845-2000) or email prior to this.
• Unless MCBIA has made a shipping error, return shipping arranged by buyer will NOT be reimbursed.
• Item must be packaged in original shipping materials.
• Our technicians will diagnose item within three (3) business days.
• If item is found to be faulty: At our discretion, replacement will be shipped or a full refund (including original shipping charge) will be issued.
• If item is found to be in advertised working condition, buyer shall be reimbursed purchase price minus a 10% restocking fee or $5.00, whichever is greater. Shipping fees will not be reimbursed.
• Buyers’ lack of knowledge of software, drivers, or hardware will not be considered a warranty issue.

Contacting MCBIA for warranty support:

• Phone: (319) 845-2000 - Monday - Friday 9:00 a.m. - 5:00 p.m. (central time)