Juicytots was established in 2007 and is now in its seventh year of trading. We pride ourselves on excellent customer service in all areas of our business, from our quick response to your emails, through to the prompt dispatch of orders. We have many loyal customers who return to us time and time again and whom as a small independent business we value greatly.

We are proud to stock gorgeous children's clothing ranges from some fabulous independent brands. Our clothes are to fit children from birth up to Age 12+ currently.

If you have any comments or feedback on how we can improve our service or need help or assistance with your purchase please contact us through Ebay messages.

Immediate payment by Paypal is required to purchase this item.

UK Delivery: We offer FREE postage on all UK orders. These are sent Royal Mail First Class and dispatched daily Monday to Friday. If you would like your order to require a signature upon delivery then please select the Signed For option at a small extra charge. You will be provided with a tracking number and signature confirmation but the delivery timescale is not guaranteed.

Express UK Delivery: If you require your order urgently we can send via Royal Mail Special Delivery which provides a Next Day delivery service (Mon to Fri) at a small extra charge which we subsidise. Please select Express Delivery when placing your order. Orders must be placed before 2.30pm (GMT) to be sent the same day or they will go the following day. There are a few remote locations in the UK where the RM Next Day guarantee does not apply. Orders placed on a Friday will be delivered on the following Monday.

International Orders:

European Union Destinations: Shipping is charged at a flat rate of £4.95GBP for the first item with each additional item charged at £1.00GBP. You can upgrade to Tracked or Signed For shipping which is a flat rate of £9.95GBP for the first item with each additional item charged at £1.00GBP. If you upgrade to Tracked or Signed for Shipping we will use Tracked shipping if it is available in the destination country, if not then we will use International Signed For service instead.

Destinations that are outside the EU and other Rest Of World countries: Shipping is charged at a flat rate of £5.95GBP for the first item with each additional item charged at £1.00GBP. You can upgrade to Tracked or Signed For shipping which is a flat rate of £9.95GBP for the first item with each additional item charged at £1.00GBP. If you upgrade to Tracked or Signed for Shipping we will use Tracked shipping if it is available in the destination country, if not then we will use International Signed For service instead.

If you are a UK customer you can order multiple items from us at the same time . Click Add to basket rather than Buy it now. When you have finished shopping continue through to payment as normal and this will combine everything into one order.

For International customers if your postage doesn’t combine correctly when using Buy It Now, contact us after you have made payment and we will refund any overpayments on shipping.

If you have any queries regarding refunding or exchanging goods purchased from us please contact us and we will try to help in whatever way we can. If you require advice on sizing or measurements please get in touch. Our policy is as outlined as follows:

If for any reason you are not happy with your purchase you may return it to us for a refund or exchange within 14 days of receipt. It must be returned in its original condition, unused and with tickets attached or in its original packaging as applicable. Please include your Ebay ID so we can identify who has returned the item quickly.

Please contact us through Ebay messages to let us know what is being returned and whether you require a refund or an exchange subject to stock availability.

International customers please be advised that we will not refund any charges or taxes you may incur when returning goods to us.

The customer will be responsible for the cost of returning the item and it should be sent by a trackable means such as Signed For delivery as we cannot be held responsible for items lost in the post.

Please package your items carefully to prevent damage and send them back to us at:

JUICYTOTS
10 Earlham Road
Norwich
NR2 3DB
United Kingdom

Providing the item(s) are received by Juicytots in a new, unused & re-saleable condition, we will refund your payment via the original payment method or exchange goods to the value of the original purchase price minus shipping costs upon receipt. However, please allow 7 days during busy periods. We will send a confirmation email when the refund/exchange has been processed.

If you have an item you believe to be faulty please contact us in the first instance. We can then arrange for it to be returned and refunded or replaced as necessary. This does not affect your statutory rights.