After receiving the item, the buyer can cancel the order within 14 days of purchase. All refunds will be processed up on receipt of the item. For exchanges - an additional cost of £3.95 will need to be paid to us via Paypal to cover the cost of processing the return.

Returns, exchanges and repairs are processed in the order that they are received. Although we strive to process them as quickly as possible please allow 5 - 7 working days for your request to be processed. Please allow additional time during peak times such as Valentine's Day, Mothers Day and Christmas. If you have any return issues which are not stated here please do not hesitate to contact us.

Please note cancelled order items are returned at the buyers cost.

ALL of our products are covered by a 3 month warranty against any manufacturing defects and not wear-and-tear. Wear-and-tear includes scratches caused by accidents or inappropriate use, discoloration, material defects, attempted repair or negligence. Items found faulty under this warranty period may be at the discretion of Jewel First Limited.

1. Repaired depending on the degree of damage.
2. Replaced an identical piece, if available.
3. Substituted with a comparable piece of the same value.

We will refund reasonable postage costs if we find the item is faulty. If the item is determined not to be faulty, or if the damage is deemed to have been caused through incorrect use or wear-and-tear, it will be sent back at the customer’s expense and no reimbursement will be offered. We cannot refund postage costs on items which are not accepted as faulty.

Goods that are outside the warranty period, damaged by wear and tear, accidental damage or damaged through customer misuse are not accepted as faulty however we may be able to repair the item at an additional cost to the customer.

Please be careful with jewellery clasps and fastenings, do not pull or tug at them. Clasps may be stiff, this is normal to provide additional security to the item; this will slightly loosen over time.

Please note that tarnishing is a natural characteristic of silver jewellery and is not covered by our warranty. We advise you to clean your item in soapy water with a soft toothbrush and polish with a silver polishing cloth to remove any silver tarnishing. Please note when wearing sterling silver, please refrain from using perfumes, hairspray and other chemical based products. The ingredients can tarnish the sterling silver. Also jewellery should always be removed before showering or swimming. This also applies to plated and costume jewellery.

All items we sell on our site are genuine products supplied by genuine manufacturers, it is illegal to sell counterfeit products in the UK and Jewel First prides itself on never offering such products to our customers.