Questions If you have any questions, please feel free to ask, but please check the FAQ (frequently asked questions) section below beforehand
FAQ. (Frequently asked questions) Get an instant answer to your question here. How long for delivery? We usually post items within 24 hours by first class post Most items arrive with 1 - 2 working days Has my item been posted? Your eBay purchase history page will tell you if your item has been posted. Typically, items are posted within 24 hours. I need something really fast! Our delivery speed is the same for everyone, we treat all customers equally & therefore we can not give anyone preferential treatment. Almost all orders are dispatched within 24 hours, but we can not guarantee you an exact delivery date. How do I tell you what I want engraved? Please send us a message through the eBay system. Have you received my engraving request? If you have sent it through the eBay system, then yes. If for some reason we haven't received it, we will contact you.
What is your VAT number GB161259320 Characters and lines? We can, in theory engrave any amount of letters on to any item, however the more letters you have, the smaller the writing will be. For this reason we recommend around 60 characters for most items. We can do more but please be aware that the text size will get progressively smaller as more letters are added. Can I see a proof before you post? Please be assured that we provide a quality finish, evident by our extremely high eBay feedback. Creating & emailing a proof is quite time consuming, especially if we did it for everyone, so unfortunately we can not provide a proof. Can you engrave both sides? Yes Why haven't you replied to my email or message? We aim to reply within 24 hours or less (usually less). If it has been over 24 hours, please send your message again as we may have missed it. My order hasn't arrived? Most items arrive within a couple of days, but please allow 7 working days from payment before asking us where your item is. If it has been over 7 days please get in touch |