PayPal is our only accepted method of payment. We accept PayPal payments from buyers all over the world. PayPal is the safest, easiest and quickest way to make online purchases.

If you do not already have a PayPal account, simply click on the 'Buy It Now' button and follow the eBay checkout instructions. You will then be able to enter your card details in order to pay via PayPal  even if you do not already have a PayPal account. Paying via PayPal also ensures that your purchase is fully protected and guaranteed.

Your PayPal payment will reach us immediately. Once we receive your payment we will dispatch your order within 24 hours to your registered eBay address. If you need your item sent to an alternative address,  you must add the address to your eBay account prior to purchasing. Once your order has been dispatched we will send you an ‘Item Dispatched’ email to let you know that your order is on its way. All the next day delivery orders recevied by 12:00 am will be sent same day and will be delivered on next day. Please allow slightly longer for weekends and national holidays. Expected delivery times are as follows:

UK Delivery: 
Royal Mail 1st class - 1-3 working days
Royal Mail 2nd class - 3-4 working days
Express Delivery – Next working day

International Delivery: 
Royal Mail International - 4-10 working days

If you are not 100% satisfied with your item we will gladly accept it back for a full refund provided your initial request to return the item is within 14 days from the date of purchase.  If your initial request to return the item is after 14 days from the date of purchase unfortunately we would be unable to accept the return request.

All returns must be received in perfect re-sale able condition in order for refunds to be granted. If the item you return does not arrive in perfect re-sale-able condition we cannot offer any refund.

In order to begin the eBay returns process please view your 'Won' items in My eBay. Locate the item that you have purchased from us and then click on the down arrow on the right hand side. Click on the 'Return this item' option. Please fill out all the necessary information on this page and also give as much additional information as possible as to why you wish to return this item.  Once your item has been returned to us, your refund will be processed within 24 hours.

In order to contact us, eBay Messaging service is only and best way to contact us, to contact us via eBay process please view your 'Won' items in My eBay. Locate the item that you have purchased from us and then click on the down arrow on the right hand side. Click on the 'Contact Seller' option. 

Please select the appropriate question topic and send us your question, Please allow 1 working day to answer your query.

Alternatively you can directly email us to following address:

onestopstoreuk@gmail.com

Please select the appropriate question topic and send us your question, Please allow 1 working day to answer your query.