About Us
Konnekt Auto Products Limited is a subsidiary of Paragon Direct Sales & Marketing Ltd. We are a UK company and have been in the In-Car entertainment business since 1970. We value your business. Please call us if you have any questions
Payment
We accept payment by: Credit or Debit Card, Paypal, Postal Orders and cheques Please allow 7 days to clear cheques. If you wish to pay by credit card please call us on 01728 685057
Shipping
Once dispatched orders usually arrive within 3-5 working days. In the case of a lost or delayed item we need to wait at least 14 working days after dispatch before a replacement can be issued. In this case you will also be required to complete a short missing item form to verify that the item has not arrived. The goods you order will be delivered to the address you have registered with eBay when you place your order unless agreed in writing. For Full Terms And Conditions Please see our 'About Us' Page. We offer FREE postage for all items (where advertised). This offer extends to the UK only. Please note - some items may incur extra shipping charges that have to be sent by courier and are now too large for Royal Mail due to weight and size (for example headlamps, headunits, speakers, lowering springs etc) to the following postcode areas, Channel Islands, BT, most IV, HS, KA-27-28, KW-15-17, AB30-38, AB44-56, FK17-99, G83, KW1-14, PA21-40, PH18-26, PH30-41, PH49-50, all ZE, IM, and any other non mainland postcodes. Please note - For items that have to be sent by courier in Europe there maybe an extra charge for some countries such as NORWAY, ICELAND, MALTA & CYPRUS.
Terms
We warranty and represent that the goods are as described in the above listing. All goods/products are supplied in good faith. Our listings are based on manufacturers specifications therefore we cannot be held responsible for manufacturer misinformation. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. Please note that we are a UK based company selling products that have normally been sourced from UK manufacturers and distributors, therefore it is YOUR responsibility to check that the product is suitable for use outside the UK. We cannot be held responsible if the product is not suitable for use outside the UK.
Returns
* The fastest and easiest way to solve a problem, of any nature is to contact us via ebay messaging.
* Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item.
* Money back guarantee offered for items returned / cancelled within 14/30 working days of order?s receipt.
* The buyer must check the package condition before opening and signing for it. If the package is not in good condition (is damaged), the buyer does not accept it.
* If however the package is accepted, it is highly recommended to make the courier aware and sign for the Package, clearly writing damaged on the Proof of delivery paperwork.
* Once opening the package, the buyer must also check the item?s condition and report any discrepancy within 24 hours of the item being delivered.
* In case the buyer claims that the item was damaged in the post or it?s defective, photos should be sent for documenting the condition of the item upon arrival (no later than 24h).
* When an item is returned because it doesn?t match the listing description, the buyer must return the item in the same condition in which it was received.
* The buyer pays for items returned that are not defective, using a signed for service.
* Refunds will be processed, however original P&P may be deducted to cover costs
* Items such as wheel spacers, Coilovers etc that are ordered in error eg. wrong size ordered cannot be returned for a refund if they have been fitted and/or are not in ?As New? Condition.
* Returns must be adequately wrapped and at least as well protected as there were originally sent by us.
* The buyer must request a return no later than 30 days after the delivery date. Please note you MUST contact us before returning any part.