SESTAMARCIA ACCEPT 2 PAYMENT METHODS


Paypal



BANK TRANSFER



IBAN: SM 49 Z 08540 09805 000050123428

SHIPPING INFORMATION

International shipments are assigned to Mailboxes that assigns your parcel to the courier most reliable in the country of destination.


CONDITION

Purchases outside the EU are subject to customs duties which vary depending on the country of destination. For all buyers who have zero feedback, the sale is carried out only with prepayment (Paypal - Bank transfer). All items in our store are new and shipped in its original packaging where there is.

REFOUND

The refund is possible on many items, here is the procedure: send an email with the item that you want to return, at the address that you can find in all our product description, and we'll authorize you, to send the goods at the our shop. You have until 14 (fourteen) days after delivery of the product to change your mind and return it. If you decide to return a product you will have the right to obtain the refund of the price paid for the purchase, (excluding shipping expenses). Will not be refunded shipping costs for sending goods to Sestamarcia Srl. If we were wrong to send a product, the withdrawal costs and those of new material delivery are to our load.

REQUISITIMANDATORY REQUIREMENTS FOR A REFUND
1) The original packaging must be intact and immaculate as you received it.
2)The material must be protected carefully to avoid that will not be damaged during transport.

SeIf just one of these two points is not respected, before proceeding with the refund, we will evaluate the damage and the cost to fix it, whereby the refund will be or partial or null.

To have all the data for the return shipping, send an email to that you can find in all our product description and we'll send you everything you need.

FEEDBACK

Never let hasty feedback, negative or neutral!!!
Contact us eand we will solve the problems, the stars are important on eBay a few starlets equivalent to a negative vote.
The detractors MANIFESTLY NEGATIVE FEEDBACK OR FREE OF FOUNDATION WILL BE REPORTED TO THE AUTHORITIES COMPETENT AS A MEANS OF DEFAMATION PRESS.
The customer has all the guarantees including termination so any problem will be resolved where possible.
The feedback is very important for us, please, when you are finished browsing, to release your comment on our profile, and once received feedback even Sestamarcia will as soon as possible to release it.

FAQ

Q: Can I have, when possible, the custom kits?
A: Of course. Where specified in the article (es like mono Ohlins, kit forks etc.) immediately after the purchase will be necessary to communicate through email, your weight naked and your driving style.

Q: What should I do when I get my orders?
A: When the courier delivery you should check:
a)That the package is intact, not damaged or wet and otherwise complies with the standard features of a parcel.
b) That the number of parcels (parcel number) indicated on the bubble corresponds to the number of the package delivered.
Any disputes must be raised immediately to the carrier, in their absence, the product is considered delivered correctly.

Q: What to do in case of damage cause to transportation?
A: If the receipt of the goods there is damage to the packaging you must:
a)express a specific reservation: the package is accepted but before signing the document must write Agree with reservation specify why RESERVE, eg. "Packaging broken", "packaging with bruising on the right side ...", etc .. It will be possible after opening the package and found it damaged, be compensated for damage suffered.
b)reject the damaged goods if it is impossible to accept the parcel subject or if the damage is visible without opening the package.

Q: Can I buy a product and have it ship later (eg following month)?
A: Yes you can do this, with prior notice through email. The object having been paid for the full amount, will be kept in our warehouse until the agreed delivery period.

Q: Can I order items that are not present in the store?
A: Yes. You can order products not on stock in two ways: privately contacting us by mail or telephone.

Q: Can I give a shipping address different from the one used to register?
A: Yes you can do so by sending an email specifying the alternative delivery address. For delivery smoothly it is recommended to always check the entered data and if the address includes INTERIOR - SCALE - ECC please inform!