Sound of Tri-State’s General Shipping Policies

We will ship to anywhere in the continental United States for Free on products indicating free shipping. If you have an APO address, or HI, AK or PR we will need to quote shipping prior to your purchase. Please email via the eBay messaging system and we will be happy to quote your shipping fees. On items that are not indicated as free the shipping rate will be calculated by weight and postal code and can be found using the shipping tab located at the top of the listing.

Smaller items less than 1 pound will most likely be shipped via usps first class mail provided they are within measurements. Anything 2-5 pounds will most likely ship via usps priority mail or parcel select provided they are within measurements. Anything over 5 pounds with larger measurement will be shipped via UPS. Please indicate on your paypal payment in the notes section if you cannot receive usps at your physical address and indicate your postal address in the notes section of paypal.

International Shipments are generally shipped via Ebays Global Shipping program. Details can be found via this link Ebays Global Shipping Program . On items that are ineligible to ship via Ebays Global ship program, we will ship via usps express mail international. Rates will be calculated by weight and postal code and will NOT include brokerage, duties, customs, and/or taxes. Those fees will be due to the courier upon receipt of the product.

Please Note: If you are purchasing an item from us and you are having it shipped to another country please be sure that the product is compatible in that Country prior to purchase.

Sound of Tri-State has made things simple by only accepting Paypal as the primary payment method.

If for some reason you are experiencing difficulties using paypal we do accept payments over the phone using Discover, AMEX, Visa and Mastercard by calling our toll free line 1-877-558-3229 select option #5 at the menu. Please remember if using a credit card over the phone that we can only ship to the billing address of the card and the system will automatically decline a card if the billing address does not match.

Please Refer to the Returns Link at the top of the page for more in depth information regarding returns.

General Return Policy:

No returns will be accepted without a return authorization, which will be given on a case by case basis at Sound of Tri-State's discretion. Please email us using the Ask Seller a Question Link to obtain a return authorization number. NOTE: Any return that does not have a return authorization number written on the outside of the package will not be accepted. We only ship to the address we have on file. Sound of Tri-State has the sole discretion as to what is warrantied. Also Sound of Tri-State is not responsible for any shipping charges. It is our intention to keep you, the customer happy. With that in mind, we will do our best to repair or exchange the item sent back to us in good faith.

For returns made 14 days from date of purchase, payment will be refunded less shipping and handling and up to a 15% restocking fee, if a refund is wanted. The item has to be complete in order to receive a refund. If an item is found defective within 14 days, the customer does not have to pay the restocking fees to receive the replacement unit or refund. After 14 days from your receipt date, defective items may be repaired or replaced at Sound of Tri-State's discretion ( Except Remanufactured products, which are only repaired.) The customer will need to send payment for return shipping and handling . The return fee is a non-refundable service fee and will not be part of any credit issued.

Please feel free to contact us for any and all support that you should need. We have trained technicians on staff and ready to help with you with any questions.

Office Hours: 10AM - 5 PM East Coast Time

Phone Number: 1-877-558-3229 select option #5. If our phones are busy we do have an answering machine and do check our messages regularly. Leave your name and number and the item number in question. Please speak clearly. We will return your call asap! We encourage you to use email for all communication so we have a record on file. We are open Monday to Friday from 10 a.m. to 5 p.m. EST ( Eastern Standard Time ).

Sales, Payments, Service, Technical Questions or RMA questions: Please use the eBay "Ask Seller Question" Link

Office Addresss: Sound of Tri-State, 333 Naamans Rd., Ste 41 Claymont DE 19703