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1. What does Dell Certified Refurbished mean?

Dell Certified Refurbished means that these systems were purchased by a customer or company, opened and returned to dell.  After returning to Dell, the systems were checked for issues, cleaned, operating system reinstalled, and quality checked.  Some items will appear to be never used and 5-10% of items might have a small blemish.  Screen condition will be in new condition with issues only coming on the case if any.

2. What does New mean?

New means the items were overstock and never used or opened by the customer. When they arrive we do open them for inspection but they can be verified as new from Dell.

3. Do you offer the same Dell warranty as if I were to purchase directly from Dell?

YES! We offer the same exact warranty and it’s going to be serviced through Dell.

4. What if we receive our order, and it has damage or is not as described?

We will correct all mistakes at our cost, including shipping!  Please send us a message describing the situation and we will take care of your issue 100%.

5. Why should we buy from Merkamerica Inc?

We are 100% focused on customer service.  With a full time in house staff to answer any pre-or-post sales questions, we make sure you have a very smooth transaction.  We also strive to provide the lowest prices on the Internet either via our website or eBay store, and we will price match any system spec for spec.  We have been in business for over 15 years, so be sure we will be here for all your needs now and in the future!

6. Do your warranties apply internationally?

YES! All warranties are transferable to each individual country.

7. Do you offer the same Dell warranty as if I were to purchase directly from Dell?

YES! We offer the same exact warranty and it’s going to be serviced through Dell.

8. How do I transfer the warranty into my name?

Upon the sale, an email with instructions will be sent to your sold email address on file with eBay!

9. We offer the best eBay guarantee in the business.

If you’re not satisfied for any reason within the first 14 days of your products purchase, you can refund it and we will pay shipping! No questions asked! We are not going to make you pay to return it, nor are we going to limit our warranty to defects only like most other eBay sellers. When you buy a computer from us, we expect that you will love it. If you don’t, we’ll take it back. Guaranteed!

10. Best Price Guarantee.

If you find one of our competitors selling the exact same model with the exact same specifications, we will match their price and give free domestic overnight shipping!

1. Do you buy your products directly from Dell?

YES!  So rest assured you are getting the same quality product that is supplied by dell.

2. Do you offer the same Dell warranty as if I were to purchase directly from Dell?

YES! We offer the same exact warranty and it’s going to be serviced through Dell.

3. What if we receive our order, and it has damage or is not as described?

We will correct all mistakes at our cost, including shipping!  Please send us a message describing the situation and we will take care of your issue 100%.

4. Do you ship Internationally?

YES!  We do ship internationally.  Please contact us for a customs estimate sheet based on your country.  We ship faster than our partners for less of a price.  So while you wait 10-15 days for other eBay sellers to ship, we ship same day with 1-3 day delivery for half the cost of our competition. We do not ship to a 3rd party shipping center, wasting valuable delivery time.  We ship direct to the customer which allows us to ship with quick delivery times.

5. What International shipping service do you use to ship so fast?

Our service for our international customers is FedEx Economy or FedEx Priority, with a new option for DHL Express.  IF you order before 12pm PST you could possibly have your package delivered internationally the next day(based on location).  We take our international customers very seriously, so all packages are fully insured and secured without logo for a safe delivery.  Signature is mandatory.

6. Do your warranties apply internationally?

YES! All warranties are transferable to each individual country.

7. What do your packages include upon delivery?

Each package includes the computer, the windows install CD, and the AC charger.  Dell stopped including driver discs over 3 years ago on their systems, and they suggest going online to obtain all the drivers here http://www.dell.com/support/home/us/en/19?c=us&l=en&s=dhs  Dell also installs the drivers on the hard drive under the system restore option.  This can be found by pressing CTRL F2 or F12.

8. Is there any sales tax on your items?

Only if you are located in the State of California, will you be charged sales tax.

9. What does Dell Certified Refurbished mean?

Dell Certified Refurbished means that these systems were purchased by a customer or company, opened and returned to dell.  After returning to Dell, the systems were checked for issues, cleaned, operating system reinstalled, and quality checked.  Some items will appear to be never used and 5-10% of items might have a small blemish.  Screen condition will be in new condition with issues only coming on the case if any.

10. What does New mean?

New means the items were overstock and never used or opened by the customer. When they arrive we do open them for inspection but they can be verified as new from Dell.

11. What if I need service on my item down the line post sale?

You can contact Dell at 1-800-459-3355 for phone support, or you can chat with dell at http://support.dell.com. To avoid confusion, have the warranty transferred to your system prior to phone or chat service.

12. Do you offer add ons or upgraded parts?

YES! We do offer upgrades and add-ons such as ram and or hard drives.  Due to fluctuating pricing, please contact us with your request.

13. Why should we buy from Merkamerica Inc?

We are 100% focused on customer service.  With a full time in house staff to answer any pre or post sales questions, we make sure you have a very smooth transaction.  We also strive to provide the lowest prices on the Internet either via our website or eBay store, and we will price match any system spec for spec.  We also have been in business for over 15 years, so be sure we will be here for all your needs now and in the future!

Domestic

We offer Free Ground FedEx Shipping on Most computer items.  Smaller items are shipped via USPS First Class mail by default.  We usually ship Same day for payments before 12pm PST.  Please contact us if there is a need for Saturday delivery.  Direct signature is required on all computer shipments.  Hold at FedEx location is available by calling 1.800.GO.FEDEX

International

We ship to many countries via FedEx International Economy or Priority mail.  This service is insured by default.  FedEx International usually takes 1-3 days for delivery and direct signature is required.  Customer is responsible for customs fees.  If you have a customs fee question, please inquire and we will send an individualized customs country guide.

International

We try and ship to all countries, but there are some that we do not ship to.  Please refer to the eBay shipping section for a list of countries that we deliver to.  Buyers are responsible for all customs fees, but we will try to help.  Please contact us for our customs country guide to estimate customer customs fees if applicable.