• Free Delivery
  • Fast Delivery / UK Stock
  • 14 days Money back guarantee

Delivery

Delivery Information

We offer free delivery on all items. Orders will be shipped using the fastest and most efficient method possible. We mostly use UKMail for all our shipments.

By default we will ship your order to your PayPal address, if you wish for your order to be despatched to an alternative address, please change your address on PayPal when checking out. The more information you provide us at checkout the easier it is for us and our couriers to deliver your items to you as you wish, e.g. mobile number, delivery information.

We despatch orders placed by 6pm the next working day, orders placed on a weekend or public holidays are sent out the next working day.

Please read the Postage and Delivery information next to the item clearly shown above. For further information please visit our FAQ section on delivery or feel free to contact us directly before you place your order on 0208 317 4996 or sales@vividor.co.uk

Returns

Returns

You may return an item for any reason for either a refund or exchange. VIVIDOR Ltd standard returns acceptance period is 14 days. All returns requests are handled individually so please contact our customer service team for returns advice. We are here to help! Please Contact us and we can send you a returns advice form and your order return number.

• Unwanted goods / wrongly ordered items - please contact us directly for returns advice.

• Product guarantees - please contact us directly for returns advice and product exchange and replacement information.

In the highly unlikely event that your product is damaged on delivery please email us at sales@vividor.co.uk with images of the damage and a description of what has happened and we will be happy to help.

Please kindly note that all of our goods are carefully checked before dispatch to ensure you receive a perfect product.

Payment

Payment

Making a payment to VIVIDOR Ltd could not be easier.

Please complete the eBay checkout and payment process fully within 48 hours. However if for any reason you wish to delay payment please let us know via email sales@vividor.co.uk. We will keep you informed of your purchase progress via email!

We prefer payment by Paypal as it speeds up delivery of your order.


Guarantee

14 Day Guarantee

We offer a 14 day no quibble returns guarantee on all our listings. We want you to enjoy buying from us so we'll do all we can to make it so. Simply contact us via eBay messaging or on our customer care line so we can help.

Product Warranty

Every product we supply has been manufactured to British and EU standards. We provide a standard 12 month warranty on all of our products. If any product we supply fails prematurely due to an inherent fault (manufacturing defect) we will provide you with an appropriate remedy e.g. repair, replacement or refund.