Feedback is a vital part of eBay community. Positive feedback is automatically left for you immediately after payment. We expect you to leave feedback for us after receiving your order. While leaving feedback you can choose to rate your experience with the transaction in 4 different areas of customer service as below which are known as Detailed Seller Ratings (DSRs). 

Item as described - We work hard to ensure that all of our items’ descriptions are clear, detailed and accurate to the best of our ability. We understand that size can be sometimes misunderstood based on photos alone. Therefore we write correct weight, length, width etc in the description of the item. 

Communication - We strive to answer your questions as quickly as possible. We answer emails throughout the day, but please allow at least 24-48 hours to reply.

Shipping Time - We ship within 24-48 hours of receiving cleared payments. Orders are delivered generally within 10-14 days worldwide. In rare cases it may take up to 3-4 weeks for delivery depending upon the destinations and customs regulations in your country. You can understand that the things like Customs in foreign countries are beyond our control. 

Shipping and handling charges –Shipping & handling charges offered by us are lowest in industry as we don’t make money in shipping. 

We work hard to receive positive feedback and a excellent DSRs in each area from all of our customers. If you feel you cannot leave us positive feedback or excellent DSRs in all categories, please contact us right away before leaving us feedback, so that we may resolve your issue and so that we can improve our service. The feedback and DSRs influence a seller's reputation on eBay, and your opinion is very important to us. 

Feedback forum is not a place to send message to us. We will strive to rectify any problem to ensure your shopping experience with us is enjoyable. We reserve the right to ignore rectifying any problem if unfair feedback is left for us without allowing us an opportunity to resolve the issue.

Our customer service, quality control, and order fulfillment are done from our office in Delhi, India. We are in the IST time zone, and we try our best to answer every email within 24 hours, 48 hours maximum depending on Time Zone difference and local holidays. Please use the "Ask a question" link below to reach us.

We are one of the most renowned traders of Beautiful Fashionable Victorian, Polki,Kundan Jewellery and all sorts of jewellery.And bring you good quality products at wholesale prices.We have large collection of art jewelry to cater the needs of girls and women, for every occasion - marriage, party or formal wear. We aim for cent percent consumer satisfaction.

Frequently Ask Questions

Q. I don’t have a PayPal account. Can I still buy from you? How?

A. Yes. We accept payments only by PayPal. We don't accept payment by any other method. But you don't need to have a PayPal account in order to pay us by PayPal. What you have to do is just go ahead to make payment from the invoice you receive from us after finishing your purchase. This link will take you to a secure PayPal page where you will be allowed to make payment by your credit card without having to login to a PayPal account. As transaction is done on PayPal's website, you are ensured for complete safety in online payment. We will never know your credit card information. 

Q. Do you combine shipping? How?

A.  In order to benefit from combined shipping rates just bid or buy all the items you need but DO NOT make payment individually. When you have won or bought all you need then go ahead with the payment. The system will ask to include all the items in the same invoice, check on yes over there, the system will automatically calculate the combined shipping rates for all the items. 

Or simply, buy or bid all the items you need but DO NOT make payment individually. When you have won or bought all you need then request us a combined shipping invoice for all your purchase from us, we will send you the combined shipping invoice and then you can make payment.  

Q. I am bidding many items. Can I wait for payment till the auctions on all items end?

A. No Problem. You can bid and buy as many items as you wish from our store. You can pay later altogether with combined shipping rates when you finish buying. Just request us for an invoice when you are finished with shopping. In the meantime, if you receive invoice from us, just ignore it.  

Q. How long can I continue to bid and buy before I have to pay?

A. We don't restrict buyers for a short time-frame for bidding and payments. You can easily bid and buy till you wish. Generally, we hope that buyer should make one combined Payment within 20 days of first bidding date. 30 days is the maximum because after that eBay doesn't allow buyers to checkout.  

Q. Do you ship to all countries?

A. We ship goods worldwide.

Important: Your shipment on arrival may be subjected to Import Duty imposed by customs department of your country. Please check with your regional customs office for precise charges before placing your order.  

Q. How are the orders shipped and how long will it take for my order to arrive?

A. Goods are shipped via Registered International Air Mail. On average, it takes 10-14 business days for the delivery worldwide. In rare cases it may take up to 3-4 weeks for delivery according to customs procedures at some destinations. 

Q. Is this item brand new?

A. All of the items we sell are brand new. We do not sell “factory seconds”, “B-Stock” “replicas” or “second quality” items. If the item says “New” under item condition then that means it is a brand new item exactly like the one you would find in your local retail store, the only difference is that our price is much lower as we are manufacturers ourselves. 

Q. Is a signature required upon delivery?

A. In most cases a signature in person is required for delivery. If you will not be home during the day to sign for the package, please have the item shipped to your work address instead.