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Free Delivery Service: FREE!
All UK orders are sent via Royal Mail 2nd Class Delivery for no extra cost. Royal Mail estimates that this delivery service will take 2-5 working days from date of shipment.
Upgraded Delivery Service: £2.95
Orders sent via our upgraded delivery service usually arrive within 1 to 4 days. We would ask you to wait 5 working days before contacting our customer service team for assistance if your parcel has not arrived yet.
Premium Delivery Service: £6.95
Our premium delivery option guarantees next working day before cut-offtime. Mon – Fri, and that are being delivered to a U.K Mainland address. On Fridays ‘Next Day’ means Monday. We use Royal Mail Special Delivery for this service.
International Orders: £7.95 - £12.95
Orders within the EU are sent by Royal Mail at a cost of £7.95. They take between 2 and 6 days to be delivered. Orders to the rest of the world are sent using Air Mail at a flat rate cost of £12.95. These orders take between 3 to 10 days to be delivered.
We at Pink Sumo believe that you will be over the moon with your product, however there may be an occasion where you feel it necessary to return an item. We aim to keep this process as “stress free” and as simple as possible. If the item you have ordered is faulty, defective or you’ve had a change of heart(it happens) you must return it to us unused and in its original condition within 30 days for a prompt replacement, exchange or refund.
So how do I return an item? Simply contact us by email (returns@pinksumo.com) and we will issue you with a RAC (Returns Authorisations Code.) You must obtain a RAC before sending anything back to us or we will not be able to process your return. If you find this process a little too impersonal, you could always give our team a call on 01753 537700 and one of our sumos will be happy to help.
Faulty Products
If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping. The item(s) must be returned within 30 days of purchase.
Unwanted Products
Our policy at Pink Sumo is to ensure that you are satisfied with every order you place with us. If you have a change of heart or are unhappy with an item, you can return it to us within 30 days, with the despatch note, ensuring the product is unused, and in perfect, re-saleable condition (including product packaging , instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping and delivery charge. Please note that the cost of returning the item(s) as a result of a change of heart must be borne by you. Certain Products are excluded from this returns policy, including any food/perishable items, personalised products or those made to order. You will also be responsible for the returned products until they reach us.
By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order. If you wish to cancel your order under the DSRs (European Distance Selling Regulations) we ask you to please notify or Customer Service team quoting your name and order number.
This does not affect your statutory rights.
Please contact us for more information
If you would like help when ordering, information about a product, a request for a product or if you would just like to provide us with feedback on our service, please email us at info@pinksumo.com
You can also contact us:
By post at Pink Sumo, Suite 11, Slough, SL1 3DR;
By fax to... (don't be silly, who uses fax these days.)
By telephoning 01753 537700 between the hours of 10am and 4pm Monday to Friday.
Please contact us for more information.