Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
We ONLY accept payment through Paypal. All Paypal payments must have a Confirmed address to ship to. Any payment which requires shipping to an unconfirmed address will be refunded until address is confirmed. As per eBay guidelines, please respond within 3 days or your right to purchase the item may be withdrawn and we will notify eBay. Payment must be received within 5 calendar days or the same applies.
Remember with Platinum Jewelry Warehouse your ground shipping is on us. We have a responsive team set up just for shipping your item out to you as soon as possible. All items are shipped from our facility within 1 to 2 business days from the date payment is received. If insurance is not paid for we will not be held responsible for any items lost or damaged in the mail. WE ARE NOT RESPONSIBLE FOR ANY CUSTOM FEES OR DUTIES THAT YOU MAY BE CHARGED. TRACKING NUMBERS/DELIVERY CONFIRMATION IS NOT AVAILABLE FOR INTERNATIONAL ORDERS. TRACKING NUMBERS ARE AVAILABLE FOR AN ADDITIONAL FEE FOR ORDERS SENT VIA REGISTERED MAIL, PLEASE CONTACT US. If you need an item by a certain date, this can be arranged. Please contact a Platinum Jewelry Warehouse representative.
At Platinum Jewelry Warehouse our valued customers are always number one. If you are less than 100% satisfied with your purchase, please send it back within 14 days of receiving the item for a refund. Please contact us via eBay messages for an RMA number and return instructions. Items must be in their original unused condition and be returned with the original tags attached. Returns for any reason other than an inaccurate item description will be subject to a 10% restocking fee. All return shipping expenses will by paid by the buyer. Items that have been used or altered in any way are not eligible for return. By leaving negative or neutral feedback without communication you give up your right to receive a refund/exchange. Thank you to all of our valued customers, your satisfaction is our number one priority.
Please don't hesitate to contact us with any and all questions you may have about our products. The quickest and most effective way to contact us is by using the "ask seller a question" option, which is at the top of the screen.You may also contact a sales representative directly at 1-866-405-9492. We guarantee our representatives will either give you a call back or email you back in less then 24hours.
