RETURN POLICY
Due to the highly personal nature of the use of the treatment gel, no returns are accepted only product exchanges for product. Warranty period begins after you accept the shipment/product and is good for one month period for returning and receiving an exchange for a non-defective unit .
We accept and will facilitate the exchange of the defective item for a new one. To initiate the exchange -- please message us here at ebay.com regarding the issue. Wait for an confirmation email from us (within 24 hours) and we shall send you the details of how to return the product for an exchange. We willrequire a tracking number for the return product.
SHIPPING FEES : to ship our office the defective product - your responsibility.
SHIPPING FEES : to ship back to you the new/exchanged product -- our responsibility.
FEEDBACK -- Positive feedback will be left after receiving positive feedback from buyers. BEFORE you decide to leave a negative or neutral feedback, please provide me an opportunity to assist youin any problems/concerns you may have regarding our product. Under EBAY existing rules, negative or neutral feedbacks CAN NOT be withdrawn. A neutral feedback might as well be a negative rating FOR US and will severely impact my score, and ability to sell.
IF YOU ARE NOT - happy or satisfied with our product, and regardless of whether you believe it is our fault or not, please contact us so we can work for solution that gives you and I, a well deserved 5-star rating.
PAYMENT & SHIPPING All winning bidders please email me for payment instructions if required within 72 hours after auction completion. Winning bidders must confirm the order within 3 business days or else the item may be re-listed or offered to the next successful bidder.
Payment must be received within 5 business days after the order is confirmed or the winning bid will be subject to cancellation. Special arrangements can be made, if necessary.
PAYPAL -- Pay securely with any major credit card through PayPal (an eBay company). Register for a FREE account and send money to anyone with an email address. We are PayPal Verified Member. Pay with confidence. Item(s) will be shipped directly & promptly from Connecticut, USA. We will ship ONLY TO THE PAYPAL address, make sure that the address on your Paypal account is the same as your ship to address on Ebay.
If you want to receive your product earlier, please pay for the product same day BEFORE 2:00 p.m. EST. I will mail it out same day. Public holiday & weekends NOT included.
Your purchase is tested before before it is shipped. We do not charge VAT, any taxes will be the buyer responsibility.
INTERNATIONAL shipping and handling fee is varies for each of the regions (Canada, UK, Western Europe, Australia, New Zealand and Asia etc), (Southern America, Eastern Europe, Middle East etc). Please email me so I can give you the prices / different shipping alternatives.
Please ask me before bidding. This item doesn't have shipping discount for multiple winning auctions.
International Buyers – Please Note: a. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. b. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.