| About Us |
Payment |
Shipping |
Returns |
FAQs |
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Welcome to the Zoxou eBay shop！We are committed to offering our customers fantastic pricing and exceptional customer service! Look for our value-oriented items in the Home & Garden, Sports& Fitness, Outdoor Livingand, Pets Supplies categories. We are always looking to bring new and innovative items to our catalog, so contact our Customer Service department with any suggestions you may have!
Our Customer Service Department is open 5 days a week (Monday - Friday) from 8:30 am PST to 5:30pm PST to serve you!
For a quick and easy answer to any of your questions you can contact us through the eBay Messaging system using the "Ask a Question" feature on any of our listings or you can call our toll-free helpline at 855-421-2808 or 5104911823. |
- ● We gladly accept PayPal, Visa, MasterCard, Amex, Discover and eChecks via PayPal.
● If payment is made by eCheck, we will hold your shipment until the eCheck has cleared.
● Payment is required to be made within 3 days of ordering to avoid a UPI case.
● Please be sure to verify you have the correct shipping address on your order PRIOR to making payment.
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● Most of our orders ship within 1 business day of being placed
● We only ship our products within the 48 continental states. Sorry, we do not ship to APO/FPO/PO boxes
● After your order is shipped, you will receive the tracking number and also the tracking number will be added to your eBay order for you to track
● Please verify that this address is the correct one you wish to have your package sent to. If an address change is needed you will be responsible for any fees associated with the change, if the product has already shipped.
● For Condo Apartment, please provide BUZZ code
● We do offer Expedited shipping options, but due to the variables of weight and distance, please call our Customer Service Department to obtain a quote
● Local pick up is available by appointment. Please contact us, before placing your order for a pick-up!
● Shipping address is correct and current. We are not responsible for any package lost due to wrong or undeliverable addresses. For undeliverable or refused package, we will contact customers for re-shipment and customer is responsible for the actual shipping costs occurred!
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All of our items come with a 30-day return policy. During this time any unopened and unused merchandise can be returned at the customer's expense for a full refund minus a 20% restocking fee.
All of our items come with a 90-day manufacturer's warranty. During this time we will replace and/or assist in repairing any items deemed damaged during shipping or defective from the manufacturer. This warranty does not include wear from normal use and/or damage due to incorrect use of the product.
Please contact our Customer Service Department for assistance with any Returns or Exchanges, Do not send back any items without prior approval from the Zoxou Customer Service or Parts Department.
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● 1. I just purchased an item from you, when will it ship?
If purchased by 12:00pm PST on a business day, it will more than likely ship the same day, otherwise, it will usually ship the next business day.
● 2. My item has been marked as shipped and I have a tracking http://www.ebay.com/itm/Dual-Monitor-Arms-Fully-Adjustable-Desk-Mount-Stand-for-2-LCD-Screens-up-to-30-/272041713171?ssPageName=STRK:MESE:IT but it is not showing in the FedEx/UPS shipping system, what went wrong?
Once a label is printed and we have staged your item for FedEx/UPS to pick-up from our warehouse, it will typically take up to 24 hours for it to show up in FedEx/UPS tracking system. If after 24 hours your shipping information has not been updated, you can contact our Customer Service Department for further assistance.
● 3. Can you ship to my country / PO Box / Hawaii / Alaska / Puerto Rico / APO?
At this time we only offer shipping to a physical street address located in the 48 continental states.
● 4. How long will it take to get my item?
Currently, all orders are shipped through our West Coast warehouses by FedEx or UPS ground transportation. Your product(s) will take one to seven business days to arrive, (unless there is an unforeseen weather challenge). West Coast orders usually arrive within three business days and East Coast orders within seven business days.
Thank you for placing your order with Zoxou, we appreciate your business! We will help you every step of the way throughout the buying process, to the delivery of your product(s). Call us if you have any product questions or issues (we solve them immediately, if something might arise).
We are always here for you,
The Zoxou staff |
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