GEN-TEL is a telecommunications and IT entity that specializes in providing hardware equipment to those in need of specialty product for network sustainability, testing, wiring, power, outside and inside plant, Point of Sale, PBX and IP based phones. The product lines that GEN-TEL carries constantly change in terms of manufacturer due to the nature of how its staff procures equipment. However, the general categories remain the same. The staff at GEN-TEL tests everything they are capable of testing; if something is not tested it will say so in the description. GEN-TEL has a vast inventory that varies in size on a daily basis and much of it does not reach eBay, therefore it’s always worth simply asking if what you’re looking for is in stock.

• GEN-TEL ships to all regions of the United States and the world

• Shipping quotes to international customers are provided through USPS and UPS
• If you'd like a shipping quote, please provide the information below (as it applies) and send it to us through eBay messaging.
• Company Name:
• Customer Name:
• Street Address:
• City:
• State:
• Zip Code:
• Country:
• Phone Number:
• Depending on the size of the item, default shipping service for domestic customers is either UPS or USPS
• All packages will be shipped no later than 2 business days from the date of payment

• GEN-TEL thoroughly packages each item with white or pink bubble, depending on the item’s sensitivity to static discharges
• Local pick-up is available

• The staff at GEN-TEL strives to be perfect, but in the event that an item arrives in an unexpected condition, or if it was not as described, please contact us first before filing a case with eBay. We will gladly work things out with you, whether it be an exchange, or a full refund. It is our mission to make sure that every GEN-TEL customer is satisfied because our success depends on it.
• With that said returns are accepted within 14 days from the date that the item arrived at your location and you are responsible for the return shipping payment unless the return is our fault

• Conditions that warrant a return:
• Item did not match the description
• The product arrived defective and the description did not state that it was defective
• Returns are not accepted on a case by case basis, but here are the most popular reasons for denial:
• Attempt to make a return after the 14 day window
• Product is purchased based on assumptions regarding compatibility and those assumptions were not shared with us at GEN-TEL

• You're welcome to reach us through eBay messaging, or you can call us at either of the numbers listed below:
• 330-309-3343
• 330-705-4672
• Our mission is to provide you with an customer experience second to none and we will do our best to answer any and all questions with the utmost accuracy

• Monday - Friday
• 9:00AM - 5:00PM