eBay

Returns

						At Max Warehouse, our goal is to make sure customers are completely satisfied with their purchases. We will gladly accept returns goods that are returned in new condition and original packaging, within 30 days from the receiving date. Refunds cover the cost for the product only and do not include shipping charges. The cost of return shipping is not included.
We reserve the right to refuse refunds on personal use products for any reason. 
For voluntarily returned items that are opened or used, there is a 15% restocking fee. Special orders (in excess of $500.00) are subject to a 50% restocking fee.
In the unfortunate event that we have provided you with an incorrect, damaged or defective item, we will provide a return shipping label.  
Any refund for an undamaged package that is refused or deemed undeliverable by the carrier will be deducted a 15% restocking fee and the cost of shipping the package both to the customer and returning it to SJS Commercial.
Please call SJS Commercial Customer Care to arrange for the return of products ordered.

RETURNS OF ITEMS DAMAGED DURING SHIPPING, DEFECTIVE ITEMS, OR WRONG ITEMS RECEIVED:

Please examine the box and all contents for any signs of Defective or Damaged products immediately upon receipt of shipment. If possible, please inspect for damage at the time of delivery, refuse any packages that are damaged, and notify SJS Commercial Customer Care. SJS Commercial will replace any damaged or defective items that do not carry a manufacturer's warranty. Replacements and exchanges for items under warranty must be provided by the manufacturer. If you require assistance in utilizing the manufacturer’s warranty, please reach out SJS Commercial Customer Care, as we are happy to assist you in this process.

RETURN INSTRUCTIONS:

To request a return, you may contact us through the following channels:
1. Call to speak with one of our Customer Care representatives. We are open from 9:00AM-8:00PM EDT, Monday to Friday. You can reach us at 916-542-4945. 
2. Send us an eBay message and we will get back you within 24 hours.
 

CHANGING OR CANCELING YOUR ORDER:

You may be able to cancel your order within 24 hours after it was placed if the order has not yet shipped. A request to cancel an order is not a guarantee that the order has been canceled, as we strive to process and ship orders as quickly as possible.
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Returns
