For Customers in US, we will replace defective item within 30 days of purchase. We will not charge shipping cost on the replacement unit going back out to customer. For Customer outside US, we still replace the defective item for you within 30 days. However, you will be responsible for both shipping the item back to us and shipping cost for the replacement unit back to you.

If a refund is due to customer mistake or "change mind" on the order, we will accept a return for refund if all of the following conditions met:

1) Item is not open yet, it has to be brand new.
2) Return within 14 days (please contact us for RMA first)
3) Customer agree to pay 15% restocking fee.
4) Customer is responsible for the shipping cost to ship the item back to us and the original shipping fee for the transaction (since we already used it to ship it out to you)

We recommend a trackable shipping service when you are shipping items back to us.

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.

Feedback:

We always leave a positive feedback for our customers when we shipped the item. We would greatly appreciated for the same positive favor. We strive to make every single customer happy with the purchase from Boater Barn, however as for every human on earth, we do make mistake at times. Please contact us before you leave us negative or neutral feedback, give us a chance to fix our mistake and make you a happy customer!

Sale Tax:

We charge 8.25% sale tax for all orders ship to California

Shipping cost will be calculated automatically for you by clicking on the shipping tab on top of item description and select your location. If somehow it doesn't show up, please contact us and we will be happy to assist you.

If the item has a promotional free shipping offer, we will ship the item at no shipping cost to customer in the 48 US Mainland States. The free shipping offer don't apply to customers reside in Hawaii, Alaska and Puerto Rico. Shipping method will be chosen by us.

We usually ship items out the same day or the following day. However in some rare occasion, we may take up to 5 business day to ship out the item. We will always provide shipping information as soon as we shipped the item out.