QUALITY DOG PRODUCTS excepts the following payments: 

•  PAYPAL

• MAJOR CREDIT CARDS 

• CASH & CARRY

USA SHIPPING & HANDLING INFO

Quality Dog Products Store will ship all the packages for FREE! Some products we have a special promo and we offer FREE Express shipping and Overnight shipping for only $9.95. Please pay attention to each product listing.

All orders that needs to be shipped overnight must be placed before 2:00 PM EST

Using USPS:

3 - 5 Days:

- Mid Atlantic
- New England
- South Atlantic
- South
- South East Central

2 - 3 Days:

- South West Central
- North West Central

2 - 3 DAYS

- Mountain
- Pacific

International Shipping and Handling Info:

Dear Buyers
We ship all our products worldwide! The default shipping of our products overseas is Priority Mail By United States Postal Office. The shipping priceS are calculated Automatically buy United States Postal Office.

Would you like us to ship with a different currier ? Contact US!

All packages that shipped WORLDWIDE from USA will take 5 - 10 business days to arrive or longer depends on the country.

Faster shipping options also available Contact Us!

PLEASE NOTE THAT ALL CUSTOMS & DUTIES ARE A RESPONSIBILITY OF THE BUYER!!!

All items (except close-outs) are returnable within 30 days of delivery !
All returns  are subject and exchanges to a 15% restocking fee (except wire basket muzzles) and  are subject to additional shipping fees unless the item is defective or the order was improperly filled.

The returned item must meet the following qualifications:

- Item(s) must be unused !
- Items like Collars and Harnesses that were custom made can't be returned ! 

- Item(s) must be received at our location within 30 days of delivery.

- Items returned after 30 days of delivery will be donated to our local rescue program.

- We recommend that you carefully pack your return and insure it with the shipping company to avoid liability
  in case the item is damaged in transit. 

- FINAL SALE items may not be returned nor exchanged.

- All eligible return items must be received at our warehouse within 30 days of delivery date.

- We will fully refund your purchase and sales tax if the item(s) have not been altered; including but not limited to worn, damaged or washed.

- Customers will pay for the shipping of any return and/or exchange unless the product was delivered damaged from our warehouse.

- Customers will pay the shipping fees for any refused items upon delivery.  
  
- The merchandise will be shipped back to our warehouse; the customer will be refunded for the items and sales tax if applicable.

- Returns will be processed within one week upon receiving at our warehouse; please allow 1 billing cycle foryour account to be credited. 

- You will not receive credit for these returns. 

- All items that returned because of the size will not be sold and will be donated to a local dog rescue program on your behalf.
  You will have the satisfaction of knowing you are helping dogs that are less fortunate. 


How To Return An Item

Pack Your Return -If your return meets the above criteria, wrap your item carefully Enclose a copy of your packing slip with the return.

Please note - Important !

Products which were made to custom size request - are not accepted for refund or exchange.

Damaged Items or Wrong Shipment

All items (except close-outs) are returnable within 30 days of delivery with a receipt. Customers are required to pay additional shipping for exchanges. All returns are subject to a 15% restocking fee unless the item is defective or the order was improperly filled. 

If you have received a damaged item or the wrong item, please accept our apologies !

Call us within 48 hours of receipt of shipment at 1-888-550-2909 OR  Email Us at "eBay at DeanTylerProducts.com"  
holidays and week-ends excluded, to report the error.

Damages:

We will file a claim with our shipping company and send a replacement as soon as we obtain a claim approval number, usually within 48-72 hours. If you require immediate replacement, we will charge your credit card for the second shipment and offer a refund once our shipping company has made a determination regarding the first shipment.

Incorrect Shipments:

You will be charged at the time the second order is sent and reimbursed once the return or incorrect item is received at our location.


Please send all returns to our warehouse:
QUALITY DOG PRODUCTS

7352 Reindeer Trail
San Antonio, TX 78238

TOLL FREE -
1-888-550-2909

9:00 AM - 6:00 PM EST

EMAIL -
general at DeanTylerProducts.com

WE ARE LOCATED AT:

San Antonio, TX 78238

LOCAL PICK-UPS ARE WELCOME! PLEASE CALL PRIOR COMING.

WE ARE OPEN TO PUBLIC

MONDAY-FRIDAY

11:00 AM - 5:00 PM