Payment
We accept the following methods of payments: Paypal, Cheques (please allow 4-5 days for clearance), Postal Orders. INTERNATIONAL BIDDERS ? PAYPAL ONLY PLEASE.
Payments must be received within 5 days for paypal & 10 days for postal payments.
Shipping
We take great care packaging every item to ensure safe shipment to you. Once payment has cleared, your order will be processed within 48 hours. Although estimated delivery time is 3 days, the majority of our customers receive their purchase before this.
On all items we are happy to combine postage costs on multiple items that are purchased within 3 days of each other. Please allow us to invoice you before payment is made on multiple items. Other postage services are available upon request.
Lost or damaged items will be refunded or replaced as soon as Royal mail agree to refund. We always obtain certificate of proof of postage and will claim for lost/damaged items from Royal Mail, however, Royal Mail have rules that a package being sent within UK, is not declared lost until 15 working days have passed. so if your item has not arrived after 15 working days then thats the time to contact us.For international delivery it is 30 working days (1 month). We will of course keep you updated through email.
Terms of Sale
Refunds & Returns . We Will Refund Non Fitting Item If Items are returned within 14 Working days of receipt in the same unworn condition you received them in. The box must NOT be taped up, and all inside packaging must be complete. Please see shipping section for delivery terms.Items returned after the said date will incur a 15% re stocking fee.Faulty Items returned will be carefully checked & refunded, you have 28 Days to return a faulty item.
All sale items are non refundable and non returnable.
RETURNS
*Item must be unworn and in original condition (apart from trying on carpeted surfaces). The return must be in its original box and must be repackaged with no tape attached to the box itself. Failure to do so will result in a charge.You are responsable for the item until we have recieved them back.Non fitting and faulty items must be returned within 7 Working days of receipt.
About Us
Here at HIGHFIELD LANE We are a small family run shoe shop, we sell a wide range of the latest Fashion shoes from High Heels, Sandals, Flats, Safety Shoes,Boots, all in a variety of colours & Styles. We provide a simple, one-stop shop for all your footwear needs whatever your sense of style or budget. We are also stockists of wide fit shoes, Slippers ,Mens & Childrens shoes.
Contact Us
If you have any questions, please don't hesitate to contact us through the contact seller tab.
