We ship very fast - We aim to send all orders within 24/48 hours (Mon-Fri) but we do not guarantee specific date or day for delivery and we cannot be held responsible for any delays as that is in the hands of Royal Mail. Please understand we have no control over this.
We use two main couriers (Royal Mail and UK Mail) this depends on the shipping method selected, destination and weight. From time to time we may use other courier services to remain competitive.
IMPORTANT NOTE : Tracked Recorded Delivery option is available at the checkout to secure your delivery. We will not be held responsible for any items lost in the post without this cover.
Please also allow up to 15 working days (from the due date of delivery) before contacting us as Royal Mail do not consider any item as lost until 15 working days have elapsed. We allow this time for items to be returned to us if there may be any delivery problems. We can investigate further in case of non delivery. In the very rare case of delayed or non delivery, we apologise for this inconvenience should this situation arise.
URGENT DELIVERY
If you wish to absolutely guarantee your package arriving the following working day, then it is advisable to contact us so we can arrange this for you.
COLLECTION
Collection can be made but it is important that you inform us beforehand so that we can have your order ready. Cash on collection is preferred.
SURCHARGE
Certain area's may be subject to a courier surcharge including (but not limited to) :
Highlands, Grampians, Ireland, Norther Ireland, Channel Islands &
Postcodes AB, IV, BT, PA, KW, PH, HS, ZE, KA, HS, IM, GY, GE, JE, PO
There will be a surcharge mostly for heavy courier items which will not go with Royal Mail so please be aware not all orders will require a surcharge and will easily go with Royal Mail. Please inquire if you like to make sure of your postage costs before any purchase.
OVERSEAS BUYERS SHIPPING
We can ship any item worldwide - Please inquire about any shipping costs prior to purchase as the price quoted is an estimate and could go up or down and we may request the difference.