We only accept PayPal on eBay, this means you can rest assured that your order will be with you as soon as possible after your purchase.
For your security we only despatch your order to the address you provide us via PayPal.
OUR DELIVERY PROMISE TO YOU. Honesty is the best policy when it comes to a delivery promise.
We monitor our carriers on a regular basis and believe we use the best companies in the industry to care for and deliver your goods. As the majority of our consignments are delivered via external couriers we cannot guarantee 100% that your goods will arrive with you on the day we state.
On a running average we have found that over 95% arrive on the expected date the other 5% are susceptible to conditions outside of our control.
If your goods have not arrived on the day we state then it is more than likely they will follow on the next day but please do feel free to email us at sales@metalpolishingsupplies.co.uk or call our Customer Services on 0800 988 7020 Mon-Fri 9.30am-5pm if you have any concerns.
We will offer a full refund and arrange an uplift under the following circumstances:
The item you receive is incorrect and not what you have ordered or the item you receive is damaged.
Please be advised that we require notification of the above within 48 hours of receipt.
If you have ordered the item and changed your mind you may send the item back and we will refund you in full for the the cost of the item you have ordered including the original post and packing charges.
We must be notified of cancellation and/or return within 30 days of receipt of your order.
The item must be un-used and returned in it's original packaging or box.
If you have any questions regarding this please do not hesitate to contact us on 02392 667 159
If you would like any further information or advice on our products, please do not hesitate to contact us at:
sales@metalpolishingsupplies.co.uk
Freephone: 0800 988 7020