We are working very hard to provide you with an excellent service. If upon receiving the item, you find anything that is not as described. Before you OPEN A CASE, leave negative, neutral feed back or low rating. Please contact us immediately so we can discuss any issue. Local Pick-up Appointments for local pick-ups are available between the hours of 8am and 4pm, Monday through Saturday. Shipping We normally ship your item within 24 hours after your payment is clear. We use FedEx ground or USPS to ship your Items. Warranty All items are sold AS IS without warranty unless specifically stated in the posting. This does not mean that the unit doesn’t work, only that we have not tested or checked it out. This may also mean that we are not knowledgeable in this specific item. Please read the item description and notes carefully