Shipping Terms:
No Delays - We work around the clock to serve you. All orders ship from our warehouse within 24 hours of payment, Monday through Friday. On domestic orders, we ship our packages via USPS First-Class Mail (2-5 business days), USPS Priority-Mail (2-3 business days), or USPS Express Mail (1-2 business days). All USA orders will receive a delivery confirmation number sent via automated email.
On International Orders - We ship our packages by USPS First Class International Air Mail. Unfortunately, no tracking number is available for international orders. On average, it takes 7 - 10 business days for delivery. However, each country's custom clearance time may vary and it may cause delay on the delivery time.
Combined Shipping Policy - We offer 1 USD combined shipping discount for additional products that you purchase from us. For example, you will receive 2 USD shipping discount if you purchase 3 products. As we do a manuel credit back to you for these discounts, please email us a request for a shipping discount after you pay for all of your items.
Email Representative Hours - Our customer service representatives are working from Monday - Friday 9:00 AM - 5:00 PM Pacific Standard Time to answer your emails. Emails that are received after 5:00 PM will be answered in the early morning of the next business day. For the most prompt response, please try to email us before 5:00 PM Pacific Standard Time.
Payment
Only PayPal Payments are accepted at this time; however, you may utilize the tools within PayPal to pay via your credit card. Paid items will be shipped within 1-2 business days. We reserve the right to file an unpaid bidder alert if the payment is not received within 7 days after the auction ended.
Returns Policy
All returns and exchanges must be made within 30 days from the purchase date. Returns or exchanges requested more than 30 days after the purchase date will require the customer to deal directly with the particular manufacturer. For all returns and exchanges, please include all packaging materials, inserts, manuals and accessories.
A Return Authorization Number (RMA#) is required for all returns or exchanges and will be issued to you once an exchange or refund is requested. When sending a product back, be sure to include this number on the package.
All opened returns or exchanges must be in like-new, re-sellable, original factory condition. This includes all packaging materials, inserts, manuals, and accessories. Non-defective returns/exchanges are accepted less a 20% restocking fee. However, we do not accept returns for opened and non-defective screenprotectors, headphonesor earphones. No exceptions. We will issue a refund or exchange for non-defective items once the product has arrived at our facility. There are no restocking fees for all unopened (new or used) returns or exchanges, but they are accepted less the shipping cost.
Defective Items -We will gladly exchange or refund the product that has arrived defective if it is within 30 days of the order date. Please inform us if you would like to proceed with either an exchange or with a full refund. For exchanges, we will send out a replacement product immediately along with a prepaid label to send the defective product back. For refunds, we will issue a full refund once it is confirmed (with a tracking number) that the defective product has been shipped back. A prepaid label will be provided via email.
INTERNATIONAL ORDERS: Items shipped out of the USA will void any warranty as warranties areonly valid in the USA. For defective products, we will gladly give a full refund or exchange. Please ship the item back to us using the most affordable, economic shipping method and we will reimburse the cost to you. For non-defective products, shipping costs will be paid by the buyer and the return / exchange will be accepted less a 20% restocking fee.
Refused orders or cancellations made after the order has been shipped will be refunded the item price minus a 20% restocking fee once the package is returned to our warehouse.
We reserve the right to update the policies above without any prior notice.
