Returns Policy
Customer Support - 14 Day Money Back Guarantee
Faulty Goods
If for any reason the goods are faulty, damaged or incorrectly supplied by ourselves, providing they are returned within 14 days in their original condition and in the original packaging with all labels and tags, they will be replaced or your money refunded
Please note we only pay postage charges the same as dispatched, if you wish to send an item back by Recorded or courier then you will need to pay the extra costs.
Return of Goods with FREE POSTAGE
Any item returned for a refund that has been sent with FREE POSTAGE will still have the postage amount deducted from the REFUND money
Returns Address
K Neal 14, Mallard Ave, Kidderminster, Worcestershire. DY10 4AE
Terms And Conditions
Terms & conditions listed below do not affect your statutory rights as a consumer.
Errors
Whilst we endeavour to ensure that all information on our Ebay site is accurate, just occasionally mistakes may occur.
If we discover an error in the description of a product you will be contacted and offered a choice to either continue with your order or cancel.
If we discover an error in the price, you will be contacted and offered a full refund. If you are happy with the revised price we will ask that you resubmit your Ebay order.
All descriptions regarding size, colour and construction are given as a guide. Every effort is made to maintain accuracy but slight variations may occur. Images are provided for illustration purposes only and where indicated, may show one aspect of a product but not another, i.e. style but not colour.
Providing goods are in stock, we will endeavour to dispatch all orders within 24 hours of receiving your order for Next Day delivery. All orders sent via Royal Mail or courier.
Cancellations
You may cancel your order at any time before dispatch. In the event of a cancellation, a full refund will be made.
If you do not agree with the above policies, please do not order