Order
Information:
Unlike
many of the others you will come across, we actually have physical possession
of 99.99% of our products. There aren’t
any strategically located warehouses.
There won’t be any disconnect between who you are giving your hard
earned money to and the person handling your products. We are not a company with third party
investors, we are not a corporation that looks at you as nothing more than
revenue, we are genuine, family orientated people working hard, just like you. It will be our own hands that pull, pack, and
ship your order to you.
Shipping
Information:
Many
of our products offer free shipping and unless otherwise stated, this includes
all of the US. We do our best to get your order turned around and on its way to
you within 24 hours with the majority of orders shipping the same day however
some situations may arise where this is not possible. Keep in mind that Ebay’s estimates for
delivery times are just that, estimates.
Check the tracking number we provide to you for accurate information
provided by the carrier.
For products that do not include shipping we will be happy to combine the
shipping cost when the products are ordered and shipped together. Simply place the items in your cart and Ebay
will calculate the combined shipping costs automatically for you.
Paypal dictates that we must ship your product to your verified address. Should you decide to use an address other than the one verified by PayPal this will void any guarantees.
International
Shipping Information:
We
will ship internationally with the exception of Israel and the Russian
Federation. The buyer will be
responsible for the shipping costs entirely.
There are a few things international customers need to know.
· First, all electrical items are for use with 110v only. If you don’t have 110V current you will need a transformer.
· Second, you are responsible to ensure the item you are purchasing will be allowed through your customs. If they notify you that you must pick-up your item from them and it gets sent back to us because you didn’t pick it up, you will only be given a refund for the product and not the shipping, and only after it arrives back here. This also pertains to items returned because they were denied by customs.
· Lastly, be aware that it will take time to reach you, in some unfortunate cases, up to 6 weeks. You will see with the tracking number we relay to you that your order shipped promptly and left the US soon after. Once it’s out of this country we have no control over the shipping service, your customs, or it’s delivery.
Returns:
We
will be happy to accept a return of your product for 30 days after
receipt. The customer will be
responsible for the cost of return shipping and that the item arrives back here
in good, salable condition. If you have
a warranty issue with your product you will need to contact the
manufacturer. Currently we do not
manufacture any products and are only resellers.
If your item is returned because of an error in the shipping address provided to us or if it’s returned because delivery was refused, you will only be given a refund less the cost of the shipping even if the product cost included free shipping. Please notify us using the Ebay messaging system if there is an issue with your order so we can help you with returns if one is needed.
Please accept delivery of the product even if there is visible damage. The product and packaging will need to be saved should the carrier decide they want to examine them. Make sure to have the delivery person take note of the visible damage to the shipping container.