REFUND/RETURN POLICY
Only DOA (Dead on Arrival) product exchanges are permitted on items. We must be notified within 24 hours of delivery and will make arrangements for a replacement. No returns are allowed otherwise. There are no exceptions. We only offer RMA in the USA. • 14 days return an item for refund or replacement if I have the same device model number in stock. • Shipping and handling costs are non-refundable • 20% Restocking fee may apply for non-defective.
IF YOU HAVE A PROBLEM WITH YOUR DEVICE: Please contact us immediately through eBay Messages. Please do not open up an eBay Return Request. Through eBay Messages, we are happy to help you with any issue. Thank you.
At Celling_Freedom, we are proud of the quality of our service and the products we provide. If your items arrive with any tested function or part being defective or damaged, we offer a 14-Day Return Policy. Just send us a message through eBay messages and we will be happy to help. Please note that we don't accept returns for issues with functions we aren't able to test.
If you change your mind, you may also return the device, but you are responsible for return shipping and a 20% restocking fee. The restocking fee covers our cost to test, list, ship the device, and any eBay fees we incur.
We are a family run business that relies on eBay, so please be honest about why you are returning products. When people are dishonest it hurts our standing on eBay and makes it difficult to sell our quality devices. |