Shipping & Return Policy

·         We offer free shipping for UK Mainland buyers.

·         We ship internationally where we can via Tracked International Mail. We will select the best method for your destination. We ship Monday through Friday, within same business day of your cleared payment.

·         Buyer is responsible for all associated shipping costs and 20% handling fee for undelivered, unclaimed, or returned packages unless we have made an error in the listing or the item is defective.

·         We do not accept liability for custom duty or import tax.

·         We could offer refund, and refund request is available only for those notify us within a week after parcel received & returning the item as the same condition as received.

·         All messages will be answered within one business day. If you do not hear from us, please kindly re-send your message.

·         We only ship to confirmed PAYPAL addresses. Your PAYPAL address MUST MATCH your Shipping address.

·         Due to the hygienic nature of the products, we are unable to accept back products where the packaging seal has been breached.

·         Some orders may be split into several packages where necessary so don't panic if you get one parcel first. They can arrive on separate days even though you ordered them and we sent them on the same day!

You are not satisfied

Your satisfaction is our top priority, our aim is to make all our customers as happy as possible whilst shopping with us.

Should you are not satisfied with your purchase for any reason we accept return for full refund when the item is returned in its original condition (unopened, unused). We will refund you immediately when we receive the item. Please do contact us for any problem before leaving any negative feedback.

Item not received or damaged

If there is any questions or problems at all, please do not hesitate to contact us and we will make every effort to respond to all customer service inquiries as soon as possible. 

Please do contact us if you have not received your item in 5-7 working days or received it damaged before you open a case. We try to resolve the matters as quick as we can. Claims for not received items after 20 working day will not be accepted for Inland Mail. International Claims for not received item after 30 working day (GMT) will not be accepted.

UK Buyers - Post Office Carding: Postman may not leave cards if you are out, they should but sometimes do not.  Either that or the cards get mixed with flyers and leaflets and are not found.  The Post Office Sorting Offices will rarely confirm that they have a package waiting for you by telephone and will only normally confirm in person if you present ID with the same address - this is to protect your mail and prevent fraud.

International Buyers: In some countries, delivery time may take longer than usual because of Custom Clearance process. We appreciate your patience during this process.

Customer Note

Descriptions of all merchandise we sell on Ebay were provided by the manufacturers. However, to avoid any  potential oversights, we request your kind assistance in helping us to make this a mutually  satisfactory transaction by thoroughly reviewing  item description and photos, and asking all questions prior to buy.

Please Note that size and colour representation are subject to manufacturing variance and may not be exact. Also note that monitor settings may vary from computer to computer and may distort actual colours. Please read these terms thoroughly before placing your bid.

Payment