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Packing & Despatch
Postage & Packaging will be additional to the winning bid price.
All items are well packed and wrapped to protect and conceal
the contents wherever possible.
We aim to despatch all items within 48 hours of receiving
cleared payment. In the case of cheques and crossed postal orders,
items are only sent after funds have completely cleared. In some cases,
higher value items are sent after PayPal funds have been withdrawn and
cleared.
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Insurance
We cannot be held responsible for items lost in the post if
recorded/insurance is not taken where offered. Recorded or insured
postage is usually offered on all listings. If you choose not to select
these options you do so at your own risk.
Proof of Postage is always obtained.
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Customer Collection
Customers who wish to collect their purchases directly from us to save
time or avoid shipping costs are welcome to do so.
Please be sure to arrange this with us first, since in
some rare occasions, collection may not be possible with certain items!
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Package Size
Please note that some items are quite bulky, and when packed they can
be too big for an average letter box. In the UK, if the postal service
is unable to deliver they should leave a card to let you know you can
collect the package from the local sorting office (not the local Post
Office). |
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Delivery Address
To avoid the above possibility, please ensure you give us your correct
address when sending payment. When using PayPal as
the payment method, please check your PayPal registered address. If the
address is not correct, please make any amendments before you process
the payment. PayPal confirmed addresses lead to
quicker dispatch of items. No refunds will be given for items sent
to addresses later deemed to be incorrect or incomplete.
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Delivery Problems
If you do not receive the items you have ordered, and you are
concerned, please let us know. In the case of recorded/special
delivery/courier items we can supply you with the tracking number, or
help track the item for you. |
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Quality
Our items are usually in brand new condition unless otherwise stated.
Many of our items are actually unused and retail packed. If the item is
anything other then this the condition will be stated, as honestly as
possible, within the auction details. |
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Satisfaction
We value our customers. In the unlikely event
of any problems, please give us the opportunity to resolve them by
emailing us immediately and will try our best to resolve the issues.
Leaving negative feedback cannot solve any problems. |
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Refunds & Exchanges
Refunds are only given if an exchange is not possible ie. if the item
is a one-off or out of stock
Refunds or exchanges are given for faulty goods only, which
must be returned in their original state, within 3 days of receiving
the item. Refunds
or exchanges will not be granted if the item is damaged from accident, misuse,
abuse, improper wiring, incorrect voltage or operating the unit against
the instructions.
Refunds are not available on any software items, or items
clearly marked 'sold as seen'.
Buyers must email us BEFORE returning the item, or
refund/exchange will not be completed.
The total cost of ONLY the item will be refunded - the buyer
takes liability for all postage costs incurred
The Buyer is responsible for obtaining proof of
delivery on all returns; therefore, please retain all tracking
information until we ship the replacement item.
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Item Serial Numbers
Due to previous buyers purchasing and swapping goods before returning
items for exchange or refund, all
applicable items serial numbers are recorded before the item
is shipped.
The above policies only apply to items returned matching the
serial number on our records.
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Seller Feedback
We appreciate your positive eBay feedback. Please leave us positive
feedback upon satisfactory receipt of the item, we have a program that
automatically leaves feedback once feedback has been left for us. |
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Buyer Feedback
If you are not happy,
in any way, about anything at all, or you are thinking about leaving
neutral or negative feedback, something has gone wrong - so please talk
to us! If we don't know there is a problem, obviously we won't be able
to resolve it! You will find that we are very friendly, helpful and
reasonable, and whatever the problem is, we will try our best to find a
solution that you will be happy with. |
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Questions and Information
If you have any questions about our products or services, please read
all the information in this listing before contacting us. 99% of
the questions we get asked are already answered here! Of course if
you have questions that you feel have not been answered we are more
than happy to help.
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